Aiding 28 million in 2012, AAA Delivers Breakdown Basics
ORLANDO, Fla., (February 21, 2013) – With more than 125 million vehicles on the roadway and Americans relying on their cars for nearly every part of their life, AAA recognizes one of the most stressful things a motorist can encounter is a sudden breakdown. In 2012, AAA received more than 28 million roadside assistance calls. While 58 percent of those breakdowns could be resolved at the roadside by AAA technicians, nearly 12 million vehicles needed to be towed to a local repair shop for further help.
“Being stranded with your vehicle can be a very stressful experience,” said John Nielsen, AAA’s Director of Automotive Engineering and Repair. “It is important to be prepared for a break-down. There are several things to remember that can help keep you safe and get you back on the road more quickly.”
What to Do When Your Vehicle Breaks Down on a Roadway
Since surroundings, traffic patterns and vehicle hazards vary, it is important to continually monitor and evaluate your situation. AAA offers the following guidelines and general suggestions for motorists experiencing a breakdown.
If the car is clearly experiencing a problem but can still be driven a short distance, drive to a safe location such as a parking lot. If the vehicle stops running but still has coasting momentum, guide it to the far right shoulder as far off the road as possible while remaining on level ground. Turn on the emergency flashers to alert other motorists.
If the car cannot get completely off the roadway, switch on the safety/emergency flashers and consider leaving the vehicle and moving to a safer location. Occupants should not remain in a vehicle if there is a possibility it may be struck by other traffic. For the same reason, it is generally not a good idea to attempt to push a disabled car off the road.
Drivers and passengers should exit a broken down car on the side away from traffic if at all possible. Use extreme caution and watch for oncoming vehicles, especially at night or in bad weather when visibility is limited. While waiting for help, never stand directly behind or in front of the disabled vehicle.
In addition to turning on a vehicle’s emergency flashers, drivers can signal other motorists that they have a problem by raising the car hood, tying a brightly colored handkerchief or scarf to the antenna or door handle, or setting out flares, warning triangles or emergency beacons. These signals can help other drivers recognize there is a problem and hopefully prompt them to slow down, move over to allow more room and proceed with caution as they pass.
Communicating Your Situation
Once the driver and passengers are in a safe location, request assistance from a road service provider such as AAA. Make note of surroundings, landmarks, buildings or road signs to help relay your location. Android and iPhone users can also download the AAA Mobile app which provides easy access to roadside assistance, vehicle battery quotes, Approved Auto Repair (AAR) locations, maps, directions, member-exclusive discounts and travel planning.
Where Do I Send My Car?
Once assistance arrives, if the technician is unable to remedy the problem at the roadside, the car will have to be towed somewhere for repair. Unless the driver is a savvy automotive do-it-yourselfer who wants the car towed home, the vehicle will most likely be towed directly to a repair facility.
When traveling away from home, or if the driver does not have a regular repair facility, AAA can provide the names and locations of nearby AAA Approved Auto Repair facilities. These quality shops have met stringent professional standards for training, equipment, cleanliness and customer service. AAA Approved Auto Repair is a free public service that can help any motorist identify trustworthy, quality auto repair facilities. Motorists can search for nearby facilities online at AAA.com/Repair. Approved Auto Repair facilities also can be quickly found with the AAA Mobile app or, on other web-enabled mobile phones, using AAA’s Mobile Web site at AAA.mobi.
To help drivers prepare for these unfortunate situations, AAA offers an in-depth guide called “What to Do When Your Vehicle Breaks Down: The AAA Guide to Personal Safety.” The guide can be downloaded for free here.
As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.