Robert L. Darbelnet
President and CEO
Appointed to the AAA Board of Directors in 2005.
Robert L. Darbelnet is president and CEO of AAA, a not-for-profit federation of 50 motor clubs that serves more than 54 million members in the United States and Canada.
Darbelnet became AAA president and CEO in November 1994, after serving 11 years as CEO of CAA-Quebec. He began his AAA career as an emergency road service driver for the Quebec Automobile Club in 1973.
Darbelnet is a past Chairman of ITS America and the Alliance Internationale de Tourisme (AIT) based in Geneva. He served as Deputy President for Mobility of the FIA (Fédération Internationale de l’Automobile) from 2001 to 2005, as an elected member of the FIA Senate from 1997 to 2005, as President of FIA Region III from 2005 to 2009 and as Trustee of the FIA Foundation from 2003 to 2011. Darbelnet currently serves as Chairman of the Global Mobility Alliance and trustee of the AAA Foundation for Traffic Safety.
Darbelnet is a graduate of Sainte-Foy College and Laval University in Quebec City.
Marshall L. Doney
Senior Executive Vice President and Chief Operating Officer
Marshall L. Doney currently serves as Senior Executive Vice President and Chief Operating Officer. In this role, he oversees Automotive Services, Financial Services, E-Business, Partnership Programs (Show Your Card & Save® and AAA Discounts), Brand and Membership, Strategy and Planning and Market Research, as well as Travel Services and Information Services.
He began his AAA career with AAA Wisconsin in 1984 and joined the AAA National Office in 1991. In 1992, Doney led marketing and service quality at the Automobile Club of New York. He then returned to the AAA National Office in 1996 as Vice President, Automotive Services and was later named Vice President, Automotive, Financial Services and E-Business.
A graduate of Marquette University in Milwaukee, Doney holds bachelor’s and master’s degrees in business administration.
Satish D. Mahajan
Vice President and Chief Information Officer
Since 2000, Satish Mahajan has served as vice president and chief information officer for AAA. He works with AAA and CAA clubs to design, develop and maintain Internet and extranet services, software applications and information security systems and to manage network systems, including voice and data communications. Mahajan began his career at AAA in 1990 as director of Information Services for AAA Ohio Motorists Association.
Prior to working with AAA, Mahajan was employed by Unisys, where he held various technical and managerial roles.
Mahajan holds a Bachelor of Science degree in engineering and a Master of Business Administration degree. He serves on the advisory boards of several companies and non-profit organizations.
Kathleen F. Bower
As Vice President, Public Affairs, Kathleen F. Bower directs AAA’s public affairs activities for the 54-million member organization, including government relations, traffic safety policy and programs, public relations, association communications, community relations and international public policy.
A 21-year veteran of the association, Kathleen has directed comprehensive public affairs initiatives to achieve AAA’s goal of improving mobility and enhancing the safety of the traveling public. During her tenure, Bower has guided the federation’s efforts to address distracted driving, improve child passenger safety, teen and senior driver safety, and represent motorists’ interests relating to transportation and energy policy.
Before coming to AAA, Bower worked on Capitol Hill as a legislative assistant to then-Congressman Bill Nelson. Bower currently serves on the Public Affairs Council Board of Directors, and is a member of the Women’s Transportation Seminar and Women in Government Relations, and has served on the University of Florida’s College of Journalism’s Public Relations Advisory Council.
Kathleen has a communications background, with a Bachelor of Science degree in Public Relations from the University of Florida, and an MBA from George Mason University.
Bill Sutherland is an experienced travel and business executive with more than 26 years in leadership positions within the travel industry. Sutherland began his AAA career in 1997 and previously served in a senior management role at AAA Southern New England in Massachusetts.
As vice president of AAA Travel, Sutherland directs development and implementation of products and processes that positively differentiate AAA’s position and value in the travel services industry. Sutherland oversees all AAA Travel operations, including relations with suppliers and partners, and deployment of travel-related technologies and programs.
Sutherland has served on numerous AAA committees and industry boards, including the Royal Caribbean International Travel Advisory Board, AAA Disney Travel Advisory Council and AAA Member Choice Vacations Board.
Sutherland holds a Master of Arts degree in education and a Bachelor of Arts degree in history and sociology from Assumption College.
Vice President and Chief Financial Officer
John Schaffer joined AAA in 1995 as vice president and chief financial officer. Responsible for overseeing the financial operations of the AAA National Office, Schaffer, began his career with AAA in 1988 as the chief financial officer for the AAA Chicago Motor Club. Previously, Schaffer was a vice president with the professional liability insurance brokerage and underwriting management firm of Shand, Morahan and Co.
Schaffer is a graduate of the University of Illinois at Urbana, a certified public accountant and a member of the American Institute of Certified Public Accountants. He serves on the boards of AAA Life Insurance Co. and AAA Life Re, Ltd., and as a trustee for the AAA Foundation for Traffic Safety.
Vice President and Executive Editor, AAA Publishing
Bill oversees content and product development,
including hotel and restaurant inspections, along with supplier and
customer relations, content processing, product production,
business analysis and budgets.
In 1989, Bill joined the association as managing editor and,
throughout his more than twenty-year AAA tenure, has helped
steer development of the Publishing business line. His prior
position as news bureau chief of the United Press International
wire service led Bill to AAA as he covered the association’s
corporate relocation from suburban Washington, D.C., to Central
Bill holds a bachelor’s degree in English from the University of
Montana and certificates in Publishing from Stanford University and New York University. He is
married and has two teenage step children.
Margaret Diego Pittelkow
Vice President, AAA Automotive
As Vice President, AAA Automotive, Margaret provides overall leadership in the development and execution of AAA’s strategic vision related to core AAA Automotive services. These services include the AAA Mobile Battery Service and other roadside solutions, the AAA national call center Supernumber®, auto buying, overseeing the department consulting field staff, quality and educational training, teen and senior driving programs, and automotive data analytics. She interfaces with AAA/CAA committees and the Accreditation Commission leading to the development and implementation of business plans consistent with the AAA strategic plan.
Margaret’s AAA career began in the roadside assistance call center at AAA Wisconsin in 1990. She joined the AAA National Office in 1994 as a Regional Manager, and was later promoted to Director, Emergency Road Service. Margaret’s efforts in directing organizational change and growth led to her promotion to Managing Director, Roadside Solutions in 2000. Margaret has played a key role in Club Automotive operations, including the development and ongoing implementation of the AAA Pacesetter strategy.
Margaret’s automotive experience began nearly 30 years ago with Chrysler Motors, where she was responsible for various merger activities and ultimately for regional customer and dealer programs.
She holds a Bachelor of Science degree in Business Administration and a Bachelor of Arts degree in Public Relations from Regis University in Denver.
Vice President, Financial Services and Member Benefit Programs
Scott Denman serves as Vice President, Financial Services and Member Benefit Programs and is responsible for AAA’s Partnership Programs and Financial Services. He began his AAA career at the AAA National Office in 1992 as a Financial Services manager, was promoted to director a year later and became the department’s managing director in 2000. In 2007, Denman was named Vice President – Strategy & Planning at The Auto Club Group. Denman holds an MBA from Troy State University.
More About AAA
Over the past 109 years, AAA has made a long journey that began with the automobile and has grown to include safety, the environment, taxation, personal rights and many others. Through it all, AAA’s most basic premise has been the same: that safe, efficient transportation is a fundamental underpinning of American society.Read More »