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About AAA
About AAA
Robert L. Darbelnet
President and CEO
Appointed to the AAA Board of Directors in 2005.
Robert L. Darbelnet is president and CEO of AAA, a not-for-profit federation of 50 motor clubs that serves more than 53 million members in the United States and Canada.
Darbelnet became AAA president and CEO in November 1994, after serving 11 years as CEO of CAA-Quebec. He began his AAA career as an emergency road service driver for the Quebec Automobile Club in 1973.
Darbelnet is a past Chairman of ITS America and the Alliance Internationale de Tourisme (AIT) based in Geneva. He served as Deputy President for Mobility of the FIA (Fédération Internationale de l’Automobile) from 2001 to 2005, as an elected member of the FIA Senate from 1997 to 2005, as President of FIA Region III from 2005 to 2009 and as Trustee of the FIA Foundation from 2003 to 2011. Darbelnet currently serves as Chairman of the Global Mobility Alliance and trustee of the AAA Foundation for Traffic Safety.
Darbelnet is a graduate of Sainte-Foy College and Laval University in Quebec City.
Publicity
Mark H. Brown
Executive Vice President
Association and Club Services
Mark H. Brown oversees association strategy and planning; partnership programs; and automotive, travel, insurance, financial and membership services, along with international relations, club accreditation and corporate affairs. He started his AAA career in 1972 as a part-time member services counselor in the Washington, D.C., area. Prior to his current position, he served as president and CEO of the AAA Hoosier Motor Club.
Brown has been a registered lobbyist in three states and has championed issues of interest to AAA members. He is a trustee for the AAA Foundation for Traffic Safety and serves on the AAA Life Insurance Co. board of directors.
Richard D. Rinner
Executive Vice President
Administration and Publishing
Richard D. Rinner joined AAA in 1990 as general counsel. One year later, he was appointed vice president and general counsel. In 1995, Rinner was named senior vice president for administration and general counsel, with responsibility for accounting, human resources, purchasing, corporate services and the legal department. In 1997, he was named executive vice president, retaining his previous duties and assuming those for AAA’s travel information publishing operation.
Rinner holds a J.D. from the University of Illinois College of Law and a Bachelor of Science degree in communication from Bradley University. Prior to joining AAA, he was an executive with a direct marketing firm and also spent 10 years in private practice in Peoria, Ill. Rinner is a member of the Florida Bar Association and several professional organizations.
Satish D. Mahajan
Vice President and Chief Information Officer
Since 2000, Satish Mahajan has served as vice president and chief information officer for AAA. He works with AAA and CAA clubs to design, develop and maintain Internet and extranet services, software applications and information security systems and to manage network systems, including voice and data communications. Mahajan began his career at AAA in 1990 as director of Information Services for AAA Ohio Motorists Association.
Prior to working with AAA, Mahajan was employed by Unisys, where he held various technical and managerial roles.
Mahajan holds a Bachelor of Science degree in engineering and a Master of Business Administration degree. He serves on the advisory boards of several companies and non-profit organizations.
Marshall L. Doney
Vice President
Automotive and Financial Services
Marshall L. Doney began his AAA career in 1984 and has served in senior management roles at AAA Wisconsin, AAA New York Automobile Club and the AAA National Office. His background includes member services, strategic planning, marketing and service quality.
As vice president of AAA Automotive, Doney helps set strategic direction and implements initiatives for AAA’s emergency road service and repair networks, telematics development, automotive business alliances, automotive acquisition programs, automated call management systems and traffic safety and driver training programs. As Financial Services vice president, Doney oversees implementation of differentiated financial products and services, particularly in the area of credit card, lending and deposit products. Doney serves as a trustee for AAA Foundation for Traffic Safety.
A graduate of Marquette University in Milwaukee, Wis., Doney holds bachelor’s and master’s degrees in business administration.
Kathleen F. Marvaso
Vice President
Public Affairs
As Vice President, Public Affairs, Kathleen F. Marvaso directs AAA’s public affairs activities for the 53-million member organization, including government relations, traffic safety policy and programs, public relations, association communications, community relations and international public policy.
A 19-year veteran of the association, Kathleen has directed comprehensive public affairs initiatives to achieve AAA’s goal of improving mobility and enhancing the safety of the traveling public. During her tenure, Marvaso has guided the federation’s efforts to address distracted driving, improve child passenger, teen and senior driver safety, and represent motorists’ interests relating to transportation and energy policy.
Before coming to AAA, Marvaso worked on Capitol Hill as a legislative assistant to then-Congressman Bill Nelson. Marvaso currently serves on the Public Affairs Council Board of Directors, and is a member of the Women’s Transportation Seminar and Women in Government Relations, and has served on the University of Florida’s College of Journalism’s Public Relations Advisory Council.
Kathleen has a communications background, with a Bachelor of Science degree in Public Relations from the University of Florida, and an MBA from George Mason University.
Kathleen’s Involvement
Bill Sutherland
Vice President
Travel
Bill Sutherland is an experienced travel and business executive with more than 26 years in leadership positions within the travel industry. Sutherland began his AAA career in 1997 and previously served in a senior management role at AAA Southern New England in Massachusetts.
As vice president of AAA Travel, Sutherland directs development and implementation of products and processes that positively differentiate AAA’s position and value in the travel services industry. Sutherland oversees all AAA Travel operations, including relations with suppliers and partners, and deployment of travel-related technologies and programs.
Publicity
Sutherland has served on numerous AAA committees and industry boards, including the Royal Caribbean International Travel Advisory Board, AAA Disney Travel Advisory Council and AAA Member Choice Vacations Board.
Sutherland holds a Master of Arts degree in education and a Bachelor of Arts degree in history and sociology from Assumption College.
John Schaffer
Vice President and Chief Financial Officer
John Schaffer joined AAA in 1995 as vice president and chief financial officer. Responsible for overseeing the financial operations of the AAA National Office, Schaffer, began his career with AAA in 1988 as the chief financial officer for the AAA Chicago Motor Club. Previously, Schaffer was a vice president with the professional liability insurance brokerage and underwriting management firm of Shand, Morahan and Co.
Schaffer is a graduate of the University of Illinois at Urbana, a certified public accountant and a member of the American Institute of Certified Public Accountants. He serves on the boards of AAA Life Insurance Co. and AAA Life Re, Ltd., and as a trustee for the AAA Foundation for Traffic Safety.
More About AAA
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History
Since its founding in 1902, AAA has been an advocate for motorists, safer roads and vehicles, better educated drivers and the rights of travelers.
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AAA Timeline
Over the past 109 years, AAA has made a long journey that began with the automobile and has grown to include safety, the environment, taxation, personal rights and many others. Through it all, AAA’s most basic premise has been the same: that safe, efficient transportation is a fundamental underpinning of American society.
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AAA Fact Sheet
Established in 1902 by nine motor clubs with fewer than 1,500 members, AAA has 52 million members in the United States and Canada.
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Logos
The AAA brand image is one of the most recognized in the world. The familiar red oval has come to represent a “seal of approval” that members seek out for reliable, quality products and services.
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Privacy Policy
AAA is committed to honoring the privacy of users of this website, which includes any personally identifiable information.
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