Marshall L. Doney
President and CEO
Marshall L. Doney began his AAA career in 1984 with AAA Wisconsin. He joined the AAA National Office in 1991 as Director, Strategic Planning and Research and again in 1996 in the role of Vice President, Automotive Services. With thirty years of diverse experience working with AAA clubs and the national office, Marshall Doney is well positioned for his role as President and CEO.
Marshall’s responsibilities include overseeing the following AAA business lines to deliver value to clubs and members:
- Strategy & Planning
- Connected Car
- Travel Agency Services
- Financial Services
- Member Discount Programs
- Brand and Membership
- Information Services
Marshall previously served as Director of Marketing and Service Quality at the Automobile Club of New York and Staff Director of Marketing and Member Services at AAA Wisconsin.
A graduate of Marquette University in Milwaukee, Wisconsin, Marshall holds both bachelor’s and master’s degrees in business administration. He has two daughters, Lauren and Sarah Claire.
Senior Vice President, Administration and Chief Financial Officer
David Polansky joined the AAA National Office in April 2015 as Senior Vice President of Administration and Chief Financial Officer.
David is responsible for several administrative areas of business—Accounting, Information Technology, Legal, Purchasing and Corporate Services. He advises AAA National Office staff and assists in negotiation and implementation of Association programs. David works closely with various committees of the AAA Board, including the Audit Committee, Investment Subcommittee and Finance, Budget & Investment Committee.
Prior to joining AAA, David served as Chief Financial Officer and Chief Operating Officer of global operations at The Institute of Internal Auditors (IIA), a professional association of 109 affiliates representing the global profession of internal auditing.
In 2005, David was the CFO for a publicly traded human capital management software provider. His experience also includes the top financial post for Arnold Palmer Golf, a $100MM+ golf course owner/management company. He has also held similar positions within the hotel and timeshare business.
David holds an MBA and BSBA from the University of Central Florida in Orlando, where he has resided for the past 30 years with his wife and three sons.
Kathleen F. Bower
Senior Vice President, Public Affairs & International Relations
As Senior Vice President, Public Affairs & International Relations, Kathleen F. Bower directs AAA’s public affairs activities for the 54-million member organization, including government relations, traffic safety policy and programs, public relations, association communications, community relations and international public policy.
A 21-year veteran of the association, Kathleen has directed comprehensive public affairs initiatives to achieve AAA’s goal of improving mobility and enhancing the safety of the traveling public. During her tenure, Bower has guided the federation’s efforts to address distracted driving, improve child passenger safety, teen and senior driver safety, and represent motorists’ interests relating to transportation and energy policy.
Before coming to AAA, Bower worked on Capitol Hill as a legislative assistant to then-Congressman Bill Nelson. Bower currently serves on the Public Affairs Council Board of Directors, and is a member of the Women’s Transportation Seminar and Women in Government Relations, and has served on the University of Florida’s College of Journalism’s Public Relations Advisory Council.
Kathleen has a communications background, with a Bachelor of Science degree in Public Relations from the University of Florida, and an MBA from George Mason University.
Senior Vice President
Travel & Publishing
Bill Sutherland is an experienced travel and business executive with more than 32 years in leadership positions within the travel industry. Sutherland began his AAA career in 1997 and previously served in a senior management role at AAA Southern New England in Massachusetts.
As senior vice president of AAA Travel and Publishing, Sutherland directs development and implementation of products and processes that positively differentiate AAA’s position and value in the travel services industry. Sutherland oversees all AAA Travel and Publishing operations, including relations with suppliers and partners, deployment of travel-related technologies and programs, travel content and publications, Official Appointment and Diamond Ratings programs and digital transformation.
Sutherland currently serves on the Royal Caribbean International Travel Advisory Board, Pleasant Holidays AAA Travel Advisory Group, The Travel Corporation Advisory Group and has served on numerous AAA committees and other industry boards, including the AAA Disney Travel Advisory Council and AAA Member Choice Vacations Board.
Sutherland holds a Master of Arts degree in education and a Bachelor of Arts degree in history and sociology from Assumption College.
Vice President and Executive Editor, AAA Publishing
Bill oversees content and product development,
including hotel and restaurant inspections, along with supplier and
customer relations, content processing, product production,
business analysis and budgets.
In 1989, Bill joined the association as managing editor and,
throughout his more than twenty-year AAA tenure, has helped
steer development of the Publishing business line. His prior
position as news bureau chief of the United Press International
wire service led Bill to AAA as he covered the association’s
corporate relocation from suburban Washington, D.C., to Central
Bill holds a bachelor’s degree in English from the University of
Montana and certificates in Publishing from Stanford University and New York University. He is
married and has two teenage step children.
Margaret Diego Pittelkow
Vice President, AAA Automotive
As Vice President, AAA Automotive, Margaret provides overall leadership in the development and execution of AAA’s strategic vision related to core AAA Automotive services. These services include the AAA Mobile Battery Service and other roadside solutions, the AAA national call center Supernumber®, auto buying, overseeing the department consulting field staff, quality and educational training, teen and senior driving programs, and automotive data analytics. She interfaces with AAA/CAA committees and the Accreditation Commission leading to the development and implementation of business plans consistent with the AAA strategic plan.
Margaret’s AAA career began in the roadside assistance call center at AAA Wisconsin in 1990. She joined the AAA National Office in 1994 as a Regional Manager, and was later promoted to Director, Emergency Road Service. Margaret’s efforts in directing organizational change and growth led to her promotion to Managing Director, Roadside Solutions in 2000. Margaret has played a key role in Club Automotive operations, including the development and ongoing implementation of the AAA Pacesetter strategy.
Margaret’s automotive experience began nearly 30 years ago with Chrysler Motors, where she was responsible for various merger activities and ultimately for regional customer and dealer programs.
She holds a Bachelor of Science degree in Business Administration and a Bachelor of Arts degree in Public Relations from Regis University in Denver.
Vice President, Financial Services and Member Benefit Programs
Scott Denman serves as Vice President, Financial Services and Member Benefit Programs and is responsible for AAA Discounts & Rewards and Financial Services. He began his AAA career at the AAA National Office in 1992 as a Financial Services manager, was promoted to director a year later and became the department’s managing director in 2000. In 2007, Denman was named Vice President – Strategy & Planning at The Auto Club Group. Denman holds an MBA from Troy State University.
Vice President and Chief Technology Officer
AAA vice president and chief technology officer since early 2016, Ramon Millan oversees Information Technology and E-Business operations. Previously, Millan was senior vice president and chief information officer with Carnival Corp., the holding company for Carnival Cruise Line. He held similar positions at Pfizer and PepsiCo., having begun his IT career as a technology consultant for Booz Allen and Andersen Consulting. Millan earned a bachelor’s degree in chemical and systems engineering from Instituto Tecnológico y de Estudios Superiores de Monterrey in Mexico and later attained master’s degrees in business administration at Yale University and science/technology management at Columbia University.
Vice President, Strategic Partnership Development
Scott Parker was named Strategic Partnership Development vice president in April 2016. He has 18 years of experience in business development and strategy, most recently with the Walt Disney Co., where he served as Walt Disney Parks & Resorts global business development vice president before assuming the role of Disney corporate alliances operations and planning vice president. Parker earned an MBA and a master’s degree in international studies from the Wharton School at University of Pennsylvania. He also holds a bachelor’s degree from Georgetown University
More About AAA
Over the past 109 years, AAA has made a long journey that began with the automobile and has grown to include safety, the environment, taxation, personal rights and many others. Through it all, AAA’s most basic premise has been the same: that safe, efficient transportation is a fundamental underpinning of American society.Read More »