Posts Tagged ‘AAA Emergency Roadside Assistance’

Mariam Ali Contact TileAmerican drivers are unprepared for emergency breakdown situations

ORLANDO, Fla. (May 11, 2017) – This summer, AAA expects to rescue 7 million American drivers, with the majority facing battery, lock and tire-related issues. This number could soar higher, with a AAA survey revealing that 4 out of 10 American drivers are unprepared for emergency breakdown situations. With three-quarters of family travelers planning to travel by car to their favorite vacation spot, AAA reminds drivers to take the necessary precautions to ensure they are well prepared for a safe road trip.  

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“Summer heat takes a toll on vehicles, causing overheating engines, tire blowouts and dead batteries,” said Cliff Ruud, AAA’s managing director of AAA Automotive. “Having a disabled vehicle is a stressful and dangerous situation, which is why AAA urges drivers to stock an emergency kit, have their battery tested and inspect tires to make certain their cars are in road-ready condition.”

Unfortunately, AAA has found that many drivers are unprepared for roadside emergencies. Survey data shows that two-thirds of American drivers have never proactively had their car battery tested, 1 in 5 do not know how to change a tire and 4 in 10 do not carry an emergency kit in their vehicle.

Other findings from AAA’s 2017 roadside assistance data show:

  • Dead batteries, flat tires and vehicle lockouts are top reasons that members call AAA during the summer.
  • While more than half of members’ problems are resolved at the roadside by AAA, more than 3 million drivers will experience significant vehicle issues this summer that require a tow to a repair facility.
  • With low-profile tires and the elimination of spare tires, many newer vehicles are especially susceptible to roadside trouble.

“Roadside breakdowns continue to rise each year and can be a safety hazard for everyone on the road,” continued Ruud. “AAA is ready to help when vehicle troubles leave you stranded, however, travelers can minimize their risk by planning ahead and preparing properly.”

AAA offers the following tips to help avoid common roadside problems:

  • Schedule a checkup. Take your vehicle to a trusted repair facility to perform any needed maintenance before heading out. Oil changes, fluid level checks, battery tests and tire inspections go a long way toward reducing the chances of a breakdown. AAA’s Mobile Battery Service offers free battery testing for AAA members.
  • Pack an emergency kit. Every vehicle should be equipped with a well-stocked emergency kit that includes a mobile phone and car charger, a flashlight with extra batteries, a first-aid kit, a basic toolkit with tire pressure gauge and adjustable wrench, windshield washer solution, jumper cables and emergency flares or reflectors, drinking water, extra snacks and food for travelers and pets.
  • Prevent lockouts. Always take keys when exiting the car and bring a spare car key on every trip. Avoid exposing keyless-entry remote or smart keys to water and always replace the key or fob battery when recommended by the vehicle manufacturer.

Additionally, AAA reminds drivers to take the following safety precautions on the road:

  • Drive distraction-free. Do not text or engage in distracting activities while driving, including interacting with a cell phone, talking with passengers or looking at other objects in the vehicle.
  • Comply with the Move Over Law. Observe the Move Over Law when law enforcement or emergency vehicles are on the side of the road. Change lanes or slow down to give sufficient clearance. This is the law in all 50 states.
  • Pull out of the traffic lanes if your car breaks down. If faced with a vehicle emergency, safely steer your car off the roadway. Turn on the emergency flashers to alert other drivers and exit the vehicle on the side facing away from traffic if possible. Once everyone is in a safe location, request assistance from a road service provider.

Before hitting the road, AAA recommends that drivers download the free AAA Mobile app for iPhone, iPad, Android and Apple Watch. Travelers can use the app to request AAA roadside assistance, route a trip, find the lowest gas prices, access exclusive member discounts, book a hotel, and more. AAA members can also track the location of their assigned service vehicle in real time with Service Tracker. Learn more at AAA.com.

As North America’s largest motoring and leisure travel organization, AAA provides 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers.

Despite Vehicle Advances, Break Downs at Record High

July 20th, 2016 by Jessica Souto

Mariam Ali Contact TileAAA rescued a record-breaking 32 million drivers in 2015

ORLANDO, Fla. (July 20, 2016) – Despite advances in vehicle technology, including maintenance reminders and other dashboard alerts designed to mitigate roadside trouble, AAA rescued a record-breaking 32 million drivers in 2015, with more battery, flat tire and key problems than ever before, a new study shows. Vehicles fewer than five years old in particular experienced a higher proportion of tire and key-related issues than older vehicles, suggesting that the trend toward eliminating the spare tire and moving to electronic keyless ignitions may have unintended consequences.

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“Vehicles today are advanced more than ever, yet are still vulnerable to breakdowns,” said Cliff Ruud, AAA’s managing director of Automotive Solutions. “Sleek, low profile tires are highly susceptible to damage, electronic keyless ignitions can zap battery life and despite advanced warning systems, more than half a million drivers ran out of gas last year.”

Owners of new vehicles may be unaware that some new vehicle designs and features may leave them vulnerable at the roadside. To reduce vehicle weight and boost fuel economy, spare tires are being eliminated from new vehicles at alarming rates, and are being replaced with tire inflator kits that can only remedy some flat tire situations. Additionally, new keyless ignition systems can drain the battery life when keys are stored too close to the vehicle and can lock a driver out of the vehicle while the engine is still running. Finally, despite nearly all new vehicles being equipped with low fuel warning alerts and range estimations, a higher proportion of drivers are using these systems to push the limits between fuel ups.

Other key findings from an analysis of AAA’s 2015 roadside assistance data include:

  • Battery failures, flat tires and keys locked inside the vehicle remain the top roadside assistance requests.
  • Vehicles fewer than five years old have a higher proportion of tire, key and fuel-related issues than older vehicles. Due in part to complex, electronic vehicle designs, one-in-five service calls for a newer vehicle required a tow to a repair facility.
  • Vehicles between 6 and 10 years old have the highest proportion of battery-related issues, as most batteries have a three- to five-year life.
  • Roadside assistance calls peak in the summer (8.3 million) followed by winter (8.1 million), fall (7.8 million) and spring (7.7 million).
  • Drivers are most likely to request roadside assistance on Mondays and least likely to request assistance on Sundays.
  • Drivers in the West experienced the most breakdowns, followed by the South, the Northeast and the Midwest.
  • Despite advances in key technology, AAA came to the rescue of more than four million drivers locked out of their vehicles.

“Drivers today have increasingly-connected lifestyles, and want reliable, flexible service options when trouble strikes,” continued Ruud. “AAA has responded with flexible roadside assistance offerings nationwide including app-based service requests and the ability to track assigned service vehicles in real time on a smartphone.”

To help prevent millions of roadside breakdowns from happening, AAA offers the following recommendations for common roadside problems:

  • Check for a spare tire: Before purchasing a car, check that the vehicle includes a spare tire. If it doesn’t, consider adding one as an option. Tire inflator kits — which have replaced spare tires on tens of millions of vehicles –cannot remedy all types of tire damage.
  • Check tires: At least once a month, check the tire pressure to ensure proper inflation. This affects tire wear and vehicle handling. Tires should be rotated based on the manufacturer’s recommended schedule for the vehicle.
  • Lockouts: AAA recommends motorists take special care of their “smart keys” and keyless entry fobs. Always take keys when exiting the car, avoid exposing keyless-entry remote or smart keys to water and always replace the key or fob battery when recommended by the vehicle manufacturer.
  • Battery: AAA recommends that drivers have their vehicle’s battery tested when it reaches three years of age and on an annual basis thereafter. AAA’s Mobile Battery Service offers free battery testing for AAA members.
  • Pack an emergency kit: A recent AAA survey shows that more than 40 percent of motorists do not carry an emergency kit in their vehicle. AAA recommends that every driver have a well-stocked emergency kit, which includes a mobile phone and car charger; a flashlight with extra batteries; a first-aid kit; drinking water; extra snacks/food for your travelers and any pets; battery booster cables; and emergency flares or reflectors.

Before hitting the road, download the free AAA Mobile app for iPhone, iPad, Android and Apple Watch. Travelers can use the app to request AAA roadside assistance, route a trip, find the lowest gas prices, access exclusive member discounts, book a hotel and more. In addition, AAA members can also track in real time the location of their assigned vehicle with Service Tracker. Learn more at AAA.com/mobile.

As North America’s largest motoring and leisure travel organization, AAA provides more than 56 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Erin SteppLower Gas Prices Help Fuel 2 Percent Decline From 2014

ORLANDO, Fla. (April 28, 2015) – Due to declines in gas prices and finance charges, the annual cost to own and operate a vehicle has fallen to $8,698, a nearly 2 percent drop from last year, according to AAA’s 2015 Your Driving Costs study.  This research examines the cost of fuel, maintenance, tires, insurance, license and registration fees, taxes, depreciation and finance charges associated with driving a typical sedan 15,000 miles annually. In the United States, a driver can expect to spend 58 cents for each mile driven, nearly $725 per month, to cover the fixed and variable costs associated with owning and operating a car in 2015.

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“Fortunately, reduced gasoline and finance costs more than offset rising costs in other areas,” said John Nielsen, AAA’s Managing Director of Automotive Engineering and Repair.  “As a result, car owners can look forward to saving approximately $178 this year.”

Based on 15,000 miles

Small Sedan

Medium Sedan

Large Sedan

Sedan Average

Minivan

SUV (4WD)

Annual Total Cost

$6,729

$8,716

$10,649

$8,698

$9,372

$10,624

Annual Cost Per Mile

$0.449

$0.581

$0.710

$0.580

$0.625

$0.708

 

Fuel: DOWN 13.77 percent to 11.2 cents per mile/$1,681.50 per year (-$268.50).

Compared to last year’s study, the average cost of regular unleaded fuel fell nearly 13 percent to $2.855 per gallon. This decline, coupled with improvements in vehicle fuel economy, resulted in an average 11.21 cents-per-mile fuel cost.  Due in large part to this decrease, the cost of owning and operating a sport utility vehicle is slightly less than that of a large sedan this year.

Finance Charges: DOWN 21.02 percent to $669 per year (-$178).

With rising car sales and stiff competition among dealers, many manufacturers are offering low finance rates to attract buyers.  In 2015, average vehicle finance rates dropped 21 percent, which equates to approximately $15 per month on a typical five-year loan. However, rates vary widely with borrower credit scores.

Depreciation: UP 4.10 percent to $3,654 per year (+144).

The single largest ownership expense, depreciation, rose for 2015 due to increasing new car sales that are causing an influx of used and off-lease vehicles entering the marketplace. This increased supply has resulted in lower values and selling prices for used vehicles, thus driving up depreciation costs.

Insurance: UP 8.99 percent to $1,115 per year (+$92)

Insurance rates vary widely by driver, driving habits, insurance company and geographical area. AAA’s calculations are based on low-risk drivers with excellent driving records. While premium calculations are confidential, this modest increase of $7.67 per month may be due in part to high-cost modern vehicle features such as infotainment systems, advanced safety features and lightweight materials that can be more expensive to repair and, therefore, insure.

Maintenance: UP .99 percent to 5.11 cents per mile/$766.50 per year (+$7.50)

Annual maintenance, including labor time and repair part costs associated with factory-recommended maintenance, was factored into the 2015 survey along with average costs of an extended warranty.  Maintenance costs varied widely by vehicle type but, on average, were up slightly from 5.06 cents to 5.11 cents per mile. A recent survey of AAA-Approved Auto Repair shops found that the majority of drivers are behind schedule in routine maintenance, including oil changes, tire maintenance and battery inspection/testing.

License/Registration/Taxes: UP 3.74 percent to $665 per year (+$24)

Vehicle prices rose modestly in 2014, contributing to an overall increase in state and local tax costs.  Additionally, some states increased fees related to vehicle purchasing, titling, registration and licensing.

Tires: UP 1.03 percent to .98 cents per mile/$147 per year (+$1.50)

Due to the competitive and dynamic nature of the tire market, tire costs in 2015 remain relatively unchanged, rising by just .01 cents per mile.

In addition to calculating the driving costs for sedans, AAA determined annual costs associated with both minivans and sport utility vehicles. Owners of these vehicles will benefit from annual driving costs nearly four percent lower this year, at $9,372 and $10,624 respectively, due to lower gas prices and finance rates.

“When shopping for a vehicle, smaller isn’t always cheaper,” cautioned Nielsen. “A minivan, for example, can carry up to 7 passengers, yet costs $100 less to own and operate each month compared to a large sedan.”

AAA has published Your Driving Costs since 1950. That year, driving a car 10,000 miles per year cost 9 cents per mile, and gasoline sold for 27 cents per gallon.

The Your Driving Costs study employs a proprietary AAA methodology to analyze the cost to own and operate a vehicle in the United States. Variable operating costs considered in the study include fuel, maintenance and repair, and tires. Fixed ownership costs factored into the results include insurance, license and registration fees, taxes, depreciation and finance charges. Ownership costs are calculated based on the purchase of a new vehicle that is driven over five years and 75,000 miles. Your actual operating costs may vary. See AAA’s 2015 Your Driving Costs brochure for a list of vehicles and additional information on the underlying criteria used in the study.

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

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