Posts Tagged ‘American Automobile Association’

Erin SteppOne-third of Americans ignore vehicle maintenance needs

ORLANDO, Fla. (October 8, 2015) – A new analysis of AAA roadside assistance data reveals that millions of roadside breakdowns each year could be prevented with basic vehicle maintenance.  Despite this, a recent AAA survey found that 35 percent of Americans have skipped or delayed service or repairs that were recommended by a mechanic or specified by the factory maintenance schedule.

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“According to a survey of AAA’s certified Approved Auto Repair shops, consumers that forget or ignore recommended maintenance ultimately pay higher repair costs,” cautioned John Nielsen, AAA’s managing director of Automotive Engineering and Repair. “These repair facilities estimate drivers can save an average of one hundred dollars per visit simply by properly maintaining their vehicle.”

In 2014, AAA responded to more than 29 million calls for roadside assistance, with the majority (17 million) due to battery failure, flat tires and keys locked inside the vehicle. To prevent these common roadside problems, AAA offers the following recommendations:

  • Batteries: Automotive batteries typically last between three and five years, with reduced battery life in hotter climates. To avoid an unexpected battery failure, AAA recommends that drivers have their vehicle’s battery tested when it reaches three years of age and on an annual basis thereafter.  According to a recent survey, two thirds of Americans have never had their car battery tested prior to their vehicle failing to start. AAA’s Mobile Battery Service offers free battery testing to AAA members.
  • Tires: Keeping tires properly inflated and routinely checking tread depth is critical to safety, yet AAA found that 60 percent of Americans do not check tire pressures regularly. Tire pressures, including the spare tire, should be checked at least once a month, and when tread depth reaches 4/32” AAA recommends replacing tires. Additionally, while locking lug nuts are helpful in preventing tire theft, missing keys prevented roadside assistance technicians from changing 21,000 tires in 2014. AAA recommends storing the locking lug nut key with the spare tire or in the glove box.
  • Keys: Despite the rising popularity of Passive Keyless Entry systems, AAA has not seen a significant reduction in the number of calls related to drivers being locked out of their vehicle in the last decade, proving that it is difficult to prevent this common mistake.

“While problems with batteries, tires and keys are the most common reasons that members call AAA for help, there are more than 12 million calls each year related to engine trouble, fuel issues and other mechanical mishaps,” warned Nielsen. “AAA will always be there to save the day, but this study reveals drivers can save time and money by investing in routine maintenance.”

Other key findings from 2014 roadside assistance data include:

  • AAA towed more than two million vehicles for engine-related issues and an additional 600,000 vehicles for transmission failure.
  • More than 235,000 vehicles were towed due to brake system failures.
  • While most modern vehicles are equipped with low-fuel lights, AAA provided gasoline fuel delivery to more than half a million vehicles in 2014.
  • Due to members incorrectly fueling their gasoline-powered vehicle with diesel fuel, or vice-versa, AAA towed more than 13,000 vehicles to repair facilities.

“While today’s vehicle technology incorporates maintenance reminders and dashboard alerts designed to prevent roadside trouble, drivers still must take action,” cautioned Josh VanWynsberghe, AAA’s automotive technical engineer. “Finding a mechanic you trust and allowing that shop to perform all of your vehicle’s maintenance will result in improved reliability, higher resale values and increased safety.”

AAA’s Approved Auto Repair (AAR) program was created more than 35 years ago and includes nearly 7,000 facilities across North America.  Once a shop meets AAA’s high standards, including certifications, technical training, cleanliness, insurance requirements and background checks, it becomes part of the AAR program where it’s re-inspected annually and monitored for customer satisfaction.  AAA members receive several unique benefits by selecting an AAR facility, including priority service, a 24-month/24,000-mile warranty, discounts on repairs, free inspections, AAA assistance with dispute resolutions and more.  To find an AAR facility, visit AAA.com/Repair.

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Americans Steer Away from Autonomous Parking

September 22nd, 2015 by AAA

Erin SteppAAA finds self-parking technology lacks consumer trust, outperforms drivers

ORLANDO, Fla. (September 22, 2015) – As automakers increasingly integrate self-parking features into new vehicles, Americans say they are not ready to give up control. According to a new survey from AAA, nearly 80 percent of American drivers are confident in their parallel parking abilities and only one-in-four would trust this technology to park their vehicle. Despite this, AAA testing found self-parking technology outperformed unassisted drivers in four key areas.

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“Autonomous features, such as active park assist, are rapidly being introduced into new vehicles, yet American drivers are hesitant to let go of the wheel,” said John Nielsen, AAA’s managing director of Automotive Engineering and Repair. “While the vast majority of Americans say they would not trust self-parking technology, AAA found these features performed well in tests and warrants consideration of new car buyers.”

In partnership with the Automobile Club of Southern California’s Automotive Research Center, AAA tested self-parking features on five vehicles: a 2015 Lincoln MKC, a 2015 Mercedes-Benz ML400 4Matic, a 2015 Cadillac CTS-V Sport, a 2015 BMW i3 and a 2015 Jeep Cherokee Limited.

Compared to drivers that manually parallel parked with the aid of a standard back-up camera, AAA found:

  • Drivers using self-parking systems experienced 81 percent fewer curb strikes.
  • Self-parking systems parallel parked the vehicle using 47 percent fewer maneuvers, with some systems completing the task in as little as one maneuver.
  • Self-parking systems were able to park a vehicle 10 percent faster.
  • Self-parking systems were able to park 37 percent closer to the curb.

“AAA’s testing found that self-parking technology outperformed manual parking in number of curb strikes, number of maneuvers, speed and accuracy,” said Megan McKernan, manager of the Automobile Club of Southern California’s Automotive Research Center. “While Americans report feeling confident in their parallel parking abilities, this technology proves there is room for improvement.”

While the tested self-parking systems performed well and parked quicker and more accurately than an unassisted driver, the technology is not without flaws.  AAA found that some systems parked the vehicles exceedingly close to the curb, leaving wheels and tires vulnerable to scratches and costly repairs.

“AAA recommends that drivers leave six-to-eight inches between the vehicle and the curb when parallel parking,” warned Nielsen. “With some systems leaving as little as a half-inch buffer, AAA urges automakers to increase this distance to prevent vehicle damage.”

To learn more about AAA’s vehicle testing series, designed to educate and inform AAA members, the automotive industry and the general public, visit NewsRoom.AAA.com.

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

 

 

 

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Michael Green Contact TileBy Bob Darbelnet, President and CEO of AAA

WASHINGTON, D.C, (March 21, 2014) – “AAA believes that the safety of motorists should be a top consideration in the handling of consumer recalls and urges Federal regulators and the automotive industry to review recall procedures and requirements to ensure that they are designed to best protect motorists. Delays in vehicle recalls erode motorists’ confidence in the national recall system and confidence in the cars they drive.”

 

Michael Green Contact TileMore Must Be Done to Guarantee Consumer Choice and Control

WASHINGTON, D.C. (Jan. 23, 2014) –The “Right to Repair” agreement should help consumers with auto repair, but it does not go far enough in ensuring access to car data as vehicle technology advances.

“AAA has promoted this issue for years because most consumers want the ability to choose their preferred mechanic,” said Bob Darbelnet, President and CEO of AAA. “While this agreement has benefits for consumers, it is not a comprehensive solution. Vehicles are changing rapidly and more must be done to guarantee consumer choice and control of vehicle data in the future.”

AAA believes that automakers must help ensure the consumer rights of transparency, choice and security as cars increasingly transmit data outside the vehicle.

AAA’s Consumer Rights for Car Data

  • Transparency – Consumers have a right to clearly understand what information is being collected from their vehicle and how it is being used. Businesses and the government should be transparent about the collection and use of vehicle data.
  • Choice – Consumers have a right to decide with whom to share their data and for what purpose. This includes ongoing monitoring of vehicle systems, repair and any data of the vehicle owner’s choice.  Customers should not be forced to relinquish control as a condition of purchasing or leasing a vehicle or of receiving a connected-vehicle service.
  • Security – Consumers have a right to expect that connected-vehicle manufacturers and service providers will use reasonable measures to protect vehicle data systems and services against unauthorized access and misuse.

As North America’s largest motoring and leisure travel organization, AAA provides more than 54 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Ginnie PritchettMembers can now access their AAA membership conveniently from the home screen on their iPhone® or iPod touch®

ORLANDO, Fla., (July 17, 2013) – AAA members can now add their AAA membership card to Passbook on any iOS 6.0, iPhone or iPod touch device through the AAA Mobile app. With a touch of the “Add to Passbook” button, users’ can display their AAA membership card electronically.

“AAA Mobile provides convenient solutions to members on the go. The Passbook capability is just one more way AAA is addressing market trends and member needs and expectations in new and innovative ways,” says AAA Managing Director of Mobile Products and Commercial Markets Jeff Green.

To add a AAA membership card to Passbook users need to download the AAA Mobile app from the App Store and enter their membership information. Once the card displays, tap “Add to Passbook.”  AAA Mobile is available to all mobile users; however some services and benefits are only available to AAA members such as roadside assistance and discounts.

Along with the digital AAA membership card, AAA Mobile offers digital access to services, such as mapping and gas price comparison, as well as member-exclusive benefits including location-based roadside assistance and discounts. The AAA Mobile app, available for iPhone and iPod touch, as well as iPad and Android smartphones is the perfect companion for any member.

AAA urges motorists to minimize distractions behind the wheel by not using wireless devices, such as cell phones with mobile applications, while driving.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited at AAA.com.

Washington, D.C., (March 23, 2012) – With prices climbing more than 60 cents a gallon since January 1, President Barack Obama discussed energy and rising gas prices—a top-of-mind issue for motorists across the country including AAA’s more than 53 million members—in a meeting with AAA yesterday.

Following his speech on energy issues in Cushing, Oklahoma, the President spoke to a representative of the nation’s largest auto club that serves one-in-four American households.

As an advocate of motorists nationwide, AAA asked the President questions likely to be foremost in the minds of drivers feeling the pain at the pump.

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When asked by AAA to comment on the frustration and confusion that U.S motorists are experiencing with rising gas prices, the President said, “I understand what folks are going through because it wasn’t that long ago that I was having to fill up my gas tank and drive to work, shuttle the kids back and forth to school or events. It takes a big bite out of folks’ paychecks.”  The President went on to say that the U.S. has experienced cyclical gas prices for decades and stressed the importance of America having more control over its own energy security.

AAA also inquired about the role of the President in addressing prices at the pump given the global forces and political tensions abroad that drive the oil and energy markets.  The President elaborated on points from his earlier speech, saying, “The most important thing I can do as the President is not to simply focus on tomorrow.  It’s focusing on getting America properly aimed toward our goal of continuing to reduce our dependence on foreign oil.”  The President also highlighted the importance of maintaining growth and productivity while further reducing U.S. oil consumption.  Mr. Obama noted that pressure on oil prices in the coming two decades will be difficult to reverse.

Even as a 110-year old organization whose origins date to the earliest days of the motor vehicle, AAA continues to explore new vehicle technologies to offer enhanced and improved services to members. Responding to member interest, AAA began testing a roadside service vehicle capable of providing charging assistance to electric vehicles.

As to public acceptance of new technologies, the President said, “People need to feel confident that when they get into an electric car they’re not going to get stuck. To the extent that we start having both more efficient batteries and distribution capacity, people can feel confident that they’re never going to get stuck, or at least not any more stuck than they do when they forget to fill up and then call AAA.”

The President also shared insight about the role of alternative-fuel vehicles as a possible solution to current high fuel costs.  Mr. Obama noted that fuel efficiency standards for cars and trucks have doubled, which will result in fewer trips to the gas station and a savings for the average family of about $8,000 over the life of the car. As to the future, Mr. Obama is optimistic. “If we unleash American creativity, if we properly incentivize people to think about fuel economy as part of overall design, Americans can make great cars.”

While Mr. Obama is no longer able to do his own driving, AAA couldn’t pass up the opportunity to ask President Obama about his first car.  Noting he had been a AAA member for years , he said, “I have to confess, my first car was my grandfather’s car, which was a Ford Granada. It rattled and it shook, and I don’t think the girls were particularly impressed when I came to pick them up in a Ford Granada.  But you know what?  It moved, and so I have fond memories of the fact that it got me to where I needed to go.”

AAA is a non-partisan organization providing unbiased reporting of gas prices through its popular weekly Fuel Gauge Report, and supports the national dialogue on gas prices by offering objective and accurate perspective to the media and motorists year-round.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

 

Full Transcript:

AAA EXCLUSIVE INTERVIEW WITH PRESIDENT BARACK OBAMA (Cushing, Oklahoma – March 22, 2012) 

President Obama sat for an exclusive interview with Yolanda Cade, AAA’s managing director of public relations, in Cushing, Oklahoma to speak directly to AAA’s 53 million members on the topic of high gasoline prices. 

 AAA: As you know, AAA proudly serves 53 million members, many of them, like most Americans are confused and they’re frustrated about the rising gas prices. So what would you say to drivers that are feeling that pain in the pocketbook when they’re filling up at the pump?

President Obama: Well, first of all, I understand what folks are going through, because it wasn’t that long ago that I was having to fill up my gas tank and drive to work, shuttle the kids back and forth to school and their events, and it takes a big bite out of folks’ paychecks. The challenge is that we’ve been going through this kind of cycle of ups and downs in gas prices for decades now.  We don’t have the control over our own energy security the way we need to. And so what we talked about today was an all of the above strategy that involves higher oil production here in the United States but also involves making our cars more fuel efficient, expanding biofuels, using all the resources we can to try to lessen our demand for foreign oil, which makes us less vulnerable to price spikes over the long term.

Right now the key thing that is driving higher gas prices is actually the world’s oil markets and uncertainty about what’s going on in Iran and the Middle East, and that’s adding a $20 or $30 premium to oil prices, and that affects obviously gas prices. What’s also driving it, and this is something that’s not going to reverse, is increasing demand in countries like China and India.  In 2010, for example China added 10 million cars just in that one year. So as more and more people around the world see their standards of living rising, they purchase cars, they have demand for oil, that creates a greater demand worldwide and that raises the price.  That’s why we’ve got to make sure that we don’t just focus on production.  We’ve also got to focus on fuel efficiency; we’ve also got to focus on alternatives.  If we don’t, we’re going to continue to be subject to these kinds of price spikes anytime something happens around the world.

AAA: And just to pick up on that thread, talking about global forces – and you alluded to that today – given the global forces that are driving the oil and energy markets, what is the role of the President, if any, in addressing the price of gasoline that Americans are paying at the pump? 

President Obama: Well, there are a couple of things that we can do right now.  There are some bottlenecks in distribution that we’re trying to impact, and building this pipeline from Cushing down to the Gulf is an example of where you get more oil to refineries faster that can hopefully be distributed more efficiently across the country.  We are looking at making sure that we’re enforcing laws preventing illegal speculation in the oil markets.  That can have some modest impact potentially, if something is going on there that shouldn’t be going on.  But the most important thing I can do as a President is not to simply focus on tomorrow; it’s focusing on getting America properly aiming towards our goal of continuing to reduce our dependence on foreign oil. And we’ve had success over the last three years, we’ve actually seen every year our oil imports decline even as we climbed out of a recession so the economy was growing.  We’ve now doubled fuel efficiency standards on cars and trucks, and by the middle of the next decade we can expect the average car to be getting 55 miles per gallon.  And that’s going to mean you only take one trip to the gas station instead of two, and could end up saving the average family about $8,000 during the life of their car.  That would obviously be a big help.  So, those are the kinds of strategies that I have the most control over, not the day-to-day spikes in the oil market.

AAA: And you talked about the economy, and if I can follow up on that there are signs that the American economy is improving.  Do you have any concerns that the rising gas prices may at some point stifle the recovery?

President Obama: Well we saw that happen last year, where consumer confidence was building and then suddenly pulled back sharply.  People are very sensitive to oil prices.  The one thing that I think is important for us to remind voters, and I know this is a small consolation, but the payroll tax cut that we passed at the beginning of this year and then we’ve now extended to the end of the year, saves the average family about $1,000 a year. And that is helping to buffer some of these rising gas costs.  So some of this we anticipated, and we said to ourselves: that’s part of the reason why we’ve got to make sure we continue to extend this tax cut at least through the end of this year so that we don’t see as much of an impact on what people actually have in their pockets as there would have been if they were socked with both a tax increase and rising gas prices at the same time.

AAA: Mr. President, you’ve advocated increased fuel economy and you talked about the fact that it is really an integral part of the solution to our overall energy needs.  And then today we heard you talk about the importance of infrastructure and continued innovation.  But speaking of balance: how do you effectively balance fuel efficiency and ensure there is appropriate infrastructure and at the same time preserve consumer vehicle choice?

President Obama: Well look, one of the great things we’ve been doing with the auto industry over the last couple of years is not only are we producing more fuel efficient cars, but they’re better cars, more attractive cars, and safer cars.  What we’ve been arguing consistently is that if we unleash American creativity, design, we properly incentivize people to think about fuel economy as part of overall design, Americans can make great cars.  And if you look at the cars that are being built in Detroit right now, they’re getting more gas mileage, they’re safer than they were – they’re not compromising on styling – and part of that is everything from figuring out the aerodynamics, to tire drag, to air conditioning systems that are more efficient.  All those things, all those technological advances, are making a difference and we are continuing to spur advanced technology improvements in our auto vehicles.  That includes conventional cars, but it also includes electric and hybrid cars.

So, I’ll give you a small example.  We’ve recently provided a $4 million grant to a company that it appears may have gotten a breakthrough on battery technology that could actually reduce the cost and expand the power of the batteries that are used in electric cars two-fold.  That could bring down the price point.  That could make the capacity to run further on a single charge much greater.  It could reduce the amount of room that a battery takes up in a car.  So all of that could make a huge difference in terms of us and Detroit being able to produce the very best, most fuel efficient cars in the world.

AAA: And in anticipation of that, at AAA, we’re actually pilot testing delivering energy at the roadside, delivering an electric charge to electric vehicles.  And speaking of American creativity and design ingenuity in electric vehicles, you said that when you leave office, that you will buy and drive a Chevy Volt.  So what role then do you think that electric vehicles and other alternative vehicles help in preventing the kind of gas price fluctuations that we’re now seeing?  What role do you think they’ll play in the future?  Do you think they’ll play an integral role?

President Obama: Look, you identified the big challenge.  That is, people need to feel confident that when they get into an electric car that they’re not going to get stuck because of range anxiety – and so to the extent that we start having both more efficient batteries but also distribution capacity, so that people feel confident that they’re never going to get stuck, or at least not any more stuck than they do when they forget to fill up and then they call AAA.  Then I think that we can see a substantial expansion in the use of electric vehicles over the future, and anything that we’re doing to reduce oil consumption, while maintaining our growth and productivity, that’s all good.  Because frankly, the pressure on oil prices to go up over the coming two decades is going to be very difficult to reverse.  You’ve got hundreds-of-millions of people in China, hundreds-of-millions of people in India, billions of people around the world, who want the same stuff we’ve got.  They aspire to the same standard of living and having a car as we do.  Demand is going to outstrip supply.  We’ve got to come up with new technologies.  That’s what we’re going to be working on.

AAA:  Finally, Mr. President, and we’ve asked this of others in your Administration, tell us, what was your first car and do you have any fond memories of your driving experience that you’d like to share with us?

President Obama:  Well, first of all, I was a AAA member for years, up until they [Secret Service] told me I couldn’t drive anymore.  But I have to confess; my first car was my grandfather’s car, which was a Ford Granada.  Now Ford is doing great now.  The Ford Granada was not the peak of Detroit engineering.  It rattled and it shook, and I don’t think the girls were particularly impressed when I came to pick them up in a Ford Granada.  But you know what?  It moved and so I have fond memories of the fact that it got me to where I needed to go.  That’s about all I can say about the Ford Granada. 

AAA: Thank you, Mr. President, on behalf of our 53 million members.

 

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