October 8th, 2015 by AAA
ORLANDO, Fla. (October 8, 2015) – A new analysis of AAA roadside assistance data reveals that millions of roadside breakdowns each year could be prevented with basic vehicle maintenance. Despite this, a recent AAA survey found that 35 percent of Americans have skipped or delayed service or repairs that were recommended by a mechanic or specified by the factory maintenance schedule.
“According to a survey of AAA’s certified Approved Auto Repair shops, consumers that forget or ignore recommended maintenance ultimately pay higher repair costs,” cautioned John Nielsen, AAA’s managing director of Automotive Engineering and Repair. “These repair facilities estimate drivers can save an average of one hundred dollars per visit simply by properly maintaining their vehicle.”
In 2014, AAA responded to more than 29 million calls for roadside assistance, with the majority (17 million) due to battery failure, flat tires and keys locked inside the vehicle. To prevent these common roadside problems, AAA offers the following recommendations:
- Batteries: Automotive batteries typically last between three and five years, with reduced battery life in hotter climates. To avoid an unexpected battery failure, AAA recommends that drivers have their vehicle’s battery tested when it reaches three years of age and on an annual basis thereafter. According to a recent survey, two thirds of Americans have never had their car battery tested prior to their vehicle failing to start. AAA’s Mobile Battery Service offers free battery testing to AAA members.
- Tires: Keeping tires properly inflated and routinely checking tread depth is critical to safety, yet AAA found that 60 percent of Americans do not check tire pressures regularly. Tire pressures, including the spare tire, should be checked at least once a month, and when tread depth reaches 4/32” AAA recommends replacing tires. Additionally, while locking lug nuts are helpful in preventing tire theft, missing keys prevented roadside assistance technicians from changing 21,000 tires in 2014. AAA recommends storing the locking lug nut key with the spare tire or in the glove box.
- Keys: Despite the rising popularity of Passive Keyless Entry systems, AAA has not seen a significant reduction in the number of calls related to drivers being locked out of their vehicle in the last decade, proving that it is difficult to prevent this common mistake.
“While problems with batteries, tires and keys are the most common reasons that members call AAA for help, there are more than 12 million calls each year related to engine trouble, fuel issues and other mechanical mishaps,” warned Nielsen. “AAA will always be there to save the day, but this study reveals drivers can save time and money by investing in routine maintenance.”
Other key findings from 2014 roadside assistance data include:
- AAA towed more than two million vehicles for engine-related issues and an additional 600,000 vehicles for transmission failure.
- More than 235,000 vehicles were towed due to brake system failures.
- While most modern vehicles are equipped with low-fuel lights, AAA provided gasoline fuel delivery to more than half a million vehicles in 2014.
- Due to members incorrectly fueling their gasoline-powered vehicle with diesel fuel, or vice-versa, AAA towed more than 13,000 vehicles to repair facilities.
“While today’s vehicle technology incorporates maintenance reminders and dashboard alerts designed to prevent roadside trouble, drivers still must take action,” cautioned Josh VanWynsberghe, AAA’s automotive technical engineer. “Finding a mechanic you trust and allowing that shop to perform all of your vehicle’s maintenance will result in improved reliability, higher resale values and increased safety.”
AAA’s Approved Auto Repair (AAR) program was created more than 35 years ago and includes nearly 7,000 facilities across North America. Once a shop meets AAA’s high standards, including certifications, technical training, cleanliness, insurance requirements and background checks, it becomes part of the AAR program where it’s re-inspected annually and monitored for customer satisfaction. AAA members receive several unique benefits by selecting an AAR facility, including priority service, a 24-month/24,000-mile warranty, discounts on repairs, free inspections, AAA assistance with dispute resolutions and more. To find an AAR facility, visit AAA.com/Repair.
As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.
February 21st, 2013 by AAA
ORLANDO, Fla., (February 21, 2013) – With more than 125 million vehicles on the roadway and Americans relying on their cars for nearly every part of their life, AAA recognizes one of the most stressful things a motorist can encounter is a sudden breakdown. In 2012, AAA received more than 28 million roadside assistance calls. While 58 percent of those breakdowns could be resolved at the roadside by AAA technicians, nearly 12 million vehicles needed to be towed to a local repair shop for further help.
“Being stranded with your vehicle can be a very stressful experience,” said John Nielsen, AAA’s Director of Automotive Engineering and Repair. “It is important to be prepared for a break-down. There are several things to remember that can help keep you safe and get you back on the road more quickly.”
What to Do When Your Vehicle Breaks Down on a Roadway
Since surroundings, traffic patterns and vehicle hazards vary, it is important to continually monitor and evaluate your situation. AAA offers the following guidelines and general suggestions for motorists experiencing a breakdown.
If the car is clearly experiencing a problem but can still be driven a short distance, drive to a safe location such as a parking lot. If the vehicle stops running but still has coasting momentum, guide it to the far right shoulder as far off the road as possible while remaining on level ground. Turn on the emergency flashers to alert other motorists.
If the car cannot get completely off the roadway, switch on the safety/emergency flashers and consider leaving the vehicle and moving to a safer location. Occupants should not remain in a vehicle if there is a possibility it may be struck by other traffic. For the same reason, it is generally not a good idea to attempt to push a disabled car off the road.
Drivers and passengers should exit a broken down car on the side away from traffic if at all possible. Use extreme caution and watch for oncoming vehicles, especially at night or in bad weather when visibility is limited. While waiting for help, never stand directly behind or in front of the disabled vehicle.
In addition to turning on a vehicle’s emergency flashers, drivers can signal other motorists that they have a problem by raising the car hood, tying a brightly colored handkerchief or scarf to the antenna or door handle, or setting out flares, warning triangles or emergency beacons. These signals can help other drivers recognize there is a problem and hopefully prompt them to slow down, move over to allow more room and proceed with caution as they pass.
Communicating Your Situation
Once the driver and passengers are in a safe location, request assistance from a road service provider such as AAA. Make note of surroundings, landmarks, buildings or road signs to help relay your location. Android and iPhone users can also download the AAA Mobile app which provides easy access to roadside assistance, vehicle battery quotes, Approved Auto Repair (AAR) locations, maps, directions, member-exclusive discounts and travel planning.
Where Do I Send My Car?
Once assistance arrives, if the technician is unable to remedy the problem at the roadside, the car will have to be towed somewhere for repair. Unless the driver is a savvy automotive do-it-yourselfer who wants the car towed home, the vehicle will most likely be towed directly to a repair facility.
When traveling away from home, or if the driver does not have a regular repair facility, AAA can provide the names and locations of nearby AAA Approved Auto Repair facilities. These quality shops have met stringent professional standards for training, equipment, cleanliness and customer service. AAA Approved Auto Repair is a free public service that can help any motorist identify trustworthy, quality auto repair facilities. Motorists can search for nearby facilities online at AAA.com/Repair. Approved Auto Repair facilities also can be quickly found with the AAA Mobile app or, on other web-enabled mobile phones, using AAA’s Mobile Web site at AAA.mobi.
To help drivers prepare for these unfortunate situations, AAA offers an in-depth guide called “What to Do When Your Vehicle Breaks Down: The AAA Guide to Personal Safety.” The guide can be downloaded for free here.
As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.