Posts Tagged ‘Consumer Rights’

Heather HunterAAA Encouraged that Automakers Have Taken Initial Steps to Address Consumer Concerns

WASHINGTON (Nov. 13, 2014) – AAA’s President and COO Marshall Doney issued the following statement today in response to proposed “privacy principles for vehicle technologies and services” developed by the automotive industry.

“AAA is encouraged that automakers are taking a first step to address consumer rights with connected car data, but this agreement falls short of providing consumers the right to control their own information. Today’s announcement follows in the footsteps of AAA’s Consumer Rights for Car Data, but we remain concerned that industry continues to prevent consumers from having access to a competitive choice of automotive services.

“New cars increasingly collect vast amounts of data that can be used to prevent breakdowns, reduce crashes and help drivers save both time and money. Consumers should benefit from market competition as these new services emerge, and no company should put unfair limits on consumer choice.

“AAA urges automakers to develop a clear framework in concert with industry experts, including consumer representatives like AAA, that guarantees that consumers can share car data with any trusted service provider of their choice. AAA will remain committed to ensuring consumers have real choice and are able to enjoy all the benefits that connected cars have to offer.”

AAA has worked with the Federal Trade Commission for more than a year to address consumers issues related to connected cars. AAA has provided specific recommendations to the FTC in response to the commission’s request for public comments, which followed up on the agency’s “Internet of Things” workshop.

As North America’s largest motoring and leisure travel organization, AAA provides more than 54 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Michael Green Contact TileBy Bob Darbelnet, President and CEO of AAA

WASHINGTON, D.C, (March 21, 2014) – “AAA believes that the safety of motorists should be a top consideration in the handling of consumer recalls and urges Federal regulators and the automotive industry to review recall procedures and requirements to ensure that they are designed to best protect motorists. Delays in vehicle recalls erode motorists’ confidence in the national recall system and confidence in the cars they drive.”

 

Michael Green Contact TileMore Must Be Done to Guarantee Consumer Choice and Control

WASHINGTON, D.C. (Jan. 23, 2014) –The “Right to Repair” agreement should help consumers with auto repair, but it does not go far enough in ensuring access to car data as vehicle technology advances.

“AAA has promoted this issue for years because most consumers want the ability to choose their preferred mechanic,” said Bob Darbelnet, President and CEO of AAA. “While this agreement has benefits for consumers, it is not a comprehensive solution. Vehicles are changing rapidly and more must be done to guarantee consumer choice and control of vehicle data in the future.”

AAA believes that automakers must help ensure the consumer rights of transparency, choice and security as cars increasingly transmit data outside the vehicle.

AAA’s Consumer Rights for Car Data

  • Transparency – Consumers have a right to clearly understand what information is being collected from their vehicle and how it is being used. Businesses and the government should be transparent about the collection and use of vehicle data.
  • Choice – Consumers have a right to decide with whom to share their data and for what purpose. This includes ongoing monitoring of vehicle systems, repair and any data of the vehicle owner’s choice.  Customers should not be forced to relinquish control as a condition of purchasing or leasing a vehicle or of receiving a connected-vehicle service.
  • Security – Consumers have a right to expect that connected-vehicle manufacturers and service providers will use reasonable measures to protect vehicle data systems and services against unauthorized access and misuse.

As North America’s largest motoring and leisure travel organization, AAA provides more than 54 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Podcasts

B-Roll

YouTube Videos

AAA Senior Driver Expos

NewsRoom Video Gallery

Media: Find and Download AAA Videos and B Roll.