Posts Tagged ‘Diamond Rating Guidelines’

Heather HunterRestaurants steeped in notable origins offer dining options rich in history and flavor

ORLANDO, Fla., (May 15, 2013) – As Memorial Day approaches, bringing the start of the summer travel season, many Americans look for ways to connect with our nation’s history during getaways and get-togethers. To help travelers enjoy a taste of our colorful beginnings, AAA inspectors gathered their selections for favorite historic restaurants. In locations that vary from an 1885 school building to a rustic stone and wood lodge in the heart of a national park, these restaurants invite diners to step back in time while enjoying a memorable meal.

Below is a sampling of 10 establishments with notable historic origins, patrons and menu offerings. Access the full list of 40 inspector picks for favorite historic restaurants on AAA’s travel blog at AAATravelViews.com.

The Ahwahnee Dining Room, AAA Three Diamond, Fine Dining/Continental, Yosemite National Park, Calif.

On entering this magnificent establishment that opened its doors in 1927, visitors are struck by the 34-foot-high open beam ceilings, granite pillars and floor-to-ceiling windows. Delicacies on the dinner menu include grilled salmon, braised pork, roasted lamb and prime rib. Inspector Tip: Casual attire is permitted at breakfast, lunch and Sunday brunch, but at dinner gentlemen are asked to wear collared shirts and long pants and ladies are asked to wear dresses, skirts or slacks and blouses.

Buckhorn Exchange, AAA Two Diamond, Casual Dining/Steak, Denver, Colo.

Henry H. “Shorty Scout” Zietz, a performer in Buffalo Bill Cody’s shows, opened the Buckhorn in 1893. Now, after 120 years of continuous operation, Gramma Fanny’s pot roast is still on the menu. A meat lover’s dream, the menu features a variety of USDA steaks, elk, Colorado lamb, quail, bison, duck and even alligator tail. Inspector Tip: The decor features Old West memorabilia including a 150-year-old hand carved oak bar and an extensive taxidermy collection.

Carolina Crossroads Restaurant, AAA Four Diamond, Fine Dining/Regional American, Chapel Hill, N.C.

Inside the historic Carolina Inn, the restaurant embodies elegance with Chippendale-style chairs, posh fabrics and delicate orchids. Guests can relax over gourmet luncheon sandwiches, salads and cold plates or return for one of the chef’s prix fixe dinner menus offered in addition to à la carte selections. The seasonally changing Southern-inspired cuisine includes creatively prepared seafood, beef and chicken. Inspector Tip: Sunday brunch is a treat with an omelet station and homemade pastries.

Century Inn Dining Room, AAA Three Diamond, Casual Dining/American, Scenery Hill, Pa.

Swing open the doors of this 1794 pillared stone house and be transported back to Colonial times. The inn was an overnight stop for stagecoach patrons like George Washington, Andrew Jackson and James Polk. The homey dining room offers charming décor, antiques, exposed beams and rich wood tables and chairs. Fresh ingredients drive the seasonally changing menu of regional American dishes served by staff dressed in Colonial clobber.

El Charro Café, AAA Two Diamond, Casual Dining/Mexican, Tucson, Ariz.

Tucked away in a historic barrio on the edge of downtown Tucson, this family-owned Mexican establishment was built as the family residence and converted to a restaurant in 1922. One specialty is the chimichanga, reputedly invented here when the chef accidentally dropped a burrito into a skillet of boiling oil. Inspector Tip: Another favorite worth the visit is the carne seca made of sun-dried beef strips seasoned with secret ingredients.

Gadsby’s Tavern Restaurant, AAA Two Diamond, Casual Dining/American, Alexandria, Va.

The site’s two buildings include a circa 1785 tavern, now a museum, and the 1792 City Hotel, now the dining room. The Colonial atmosphere comes alive with the aged wood-plank floors and staff in period attire. Menu options include George Washington’s Favorite, a grilled breast of duck, and Gentleman’s Pye, made of tender cuts of lamb and beef in a savory red wine stew. Inspector Note: Renowned patrons have included George Washington, Thomas Jefferson and James Madison.

Gristmill River Restaurant & Bar, AAA Two Diamond, Casual Dining/Regional American, New Braunfels, Texas

Constructed in 1878 as a cotton gin in this German settlement, now a historic district, the restaurant sits beneath the old Gruene water tower. View the rushing Guadalupe River beneath the shade of ancient oak trees. Inside, enjoy thick-cut steaks, oversized strawberry shortcakes and Jack Daniels pecan pie amid the ambience of enormous wood beams and period brick walls.

The Historic Green Manor Restaurant, AAA Two Diamond, Casual Dining/Southern, Union City, Ga.

Established in 1910, the restaurant is built on an early-1800s foundation. Cannon balls from the Civil War have been found on-site. The structure includes multiple fireplaces, elegant staircases and a basement wine cellar. Inspector Tip: The wraparound porch is a great place to wait for the tasty Southern buffet featuring fried chicken, barbeque pork ribs, collard greens, speckled butterbeans and sweet tea.

Union Oyster House, AAA Two Diamond, Family Dining/Regional Seafood, Boston, Mass.

As the city’s oldest restaurant and reputedly the nation’s oldest continuously operated restaurant, this popular establishment serves up traditionally prepared New England favorites — oysters, steamers, chowders, haddock and lobster — and even some landlubber fare. Inspector Tip: The narrow stairs and uneven wood-planked floors reflect the history of this nostalgic must-stop, which will celebrate 200 years in 2026.

Webster House, AAA Three Diamond, Casual Dining/American, Kansas City, Mo.

Constructed in 1885 as the Webster School, this Romanesque Revival style building was restored and repurposed in 2002 as a unique dining and shopping locale. The menu focuses on lighter fare and Sunday brunch, complete with mimosas, is fantastic. Inspector Tip: The impressive first floor has been artfully restored as an upscale antique shop.

Read the complete list of inspectors’ favorite historic restaurants across North America on the AAA travel blog at AAA.com/TravelViews. Find more than 600 restaurants classified as historic in the searchable listings on AAA.com.

About AAA Inspections

AAA is the only rating system that conducts on-site professional evaluations guided by member priorities. And, with more properties than any other rating entity, AAA is the only rating system that covers the U.S., Canada, Mexico and the Caribbean. For 77 years AAA has used professional inspectors to conduct in-person property inspections and publish the results, on a system of One to Five Diamonds, to guide member travel decisions.

AAA Approved and Diamond Rated hotel and restaurant listings can be found in the eTourBook guides at AAA.com/ebooks, the AAA Mobile app at AAA.com/mobile, online at AAA.com/Travel and in the printed TourBook guides available at AAA/CAA offices.

A total of 125 luxurious hotels and 53 world-class restaurants across North America begin the new year with the travel authority’s highest property rating

ORLANDO, Fla., (Jan. 18, 2013) – AAA announced today the 178 select establishments that earned the AAA/CAA Five Diamond Rating in the past 12 months, qualifying them for the 2013 Five Diamond Award® list. Representing just 0.3 percent of the total 59,000 AAA/CAA Approved and Diamond Rated hotels and restaurants, this exclusive group provides unique experiences chock full of leading-edge creativity and highly personalized hospitality to satisfy even the most savvy traveler.

Of note among the 13 new additions are the only AAA Five Diamond hotels in Puerto Rico and Nevis. New York and Florida each added three new Five Diamond establishments: New York added one hotel and two restaurants, while Florida added two hotels and one restaurant. Florida’s additions include the only new Five Diamond pair: The Ritz-Carlton, Amelia Island and its on-site restaurant, Salt.

 

Additional Resources

New Five Diamond Hotels (9):

Montage Laguna Beach, Laguna Beach, Calif.

St. Regis Bal Harbour, Bal Harbour, Fla.

The Ritz-Carlton, Amelia Island, Fernandina Beach, Fla.

Trump SoHo New York, New York, N.Y.

Shangri-La Hotel Vancouver, British Columbia, Canada

The Ritz-Carlton Montréal, Québec, Canada

Four Seasons Resort Nevis, West Indies, Charlestown, Nevis

St. Regis Bahia Beach Puerto Rico, Rio Grande, Puerto Rico

Capella Pedregal Resort and Spa, Cabo San Lucas, Mexico

 

New Five Diamond Restaurants (4):

Benu, San Francisco, Calif.

Salt (in The Ritz-Carlton, Amelia Island), Fernandina Beach, Fla.

Eleven Madison Park, New York, N.Y.

Le Bernardin, New York, N.Y.

 

“AAA Five Diamond hotels offer guests a meticulous degree of personalized attention and extensive amenities in a luxurious setting, and Five Diamond restaurants feature world-class service and imaginative menus using the finest ingredients,” said Michael Petrone, director, AAA Tourism Information Development.  “These establishments consistently exceed the expectations of the most discriminating traveler – the AAA inspector — and AAA is pleased to recognize them with a Five Diamond Rating.”

Collectively visiting some 1,200 hotels and restaurants every week, AAA inspectors are in a unique position to identify emerging trends in the hospitality industry. Inspectors have observed hotels and restaurants using increasingly personalized approaches to enhance guest comfort and satisfaction. “The definition of Five Diamond luxury continues to evolve as guests seek unique experiences with intrinsic value,” said Petrone.

Experienced, highly qualified staff are required to provide the custom service today’s luxury hotel guest expects. Larger hotels, faced with the difficulties of responding to individual needs, often restructure their approach. Many use the immediacy of social media to augment the experience as luxury travelers research, purchase, engage in and reflect on their stay. Imagine tweeting your desire for a rare vintage wine and having it arrive moments later at your guestroom door.

Restaurants employ an artisanal touch to provide an individualized culinary experience in a non-obtrusive manner. Menu offerings, once complex and highly orchestrated, are now often simple concepts meticulously executed. Meals and beverages are handcrafted using seasonal, organic ingredients from local sources. Distilled or flavored ice may be one of several original effects added to an already enchanting homemade cocktail mix.

The path to a Five Diamond Rating is rigorous. Properties identified by AAA as potential candidates for the Five Diamond Rating undergo multiple unannounced evaluations by a AAA inspector and final decision by a panel of experts. In addition to the evaluation of physical attributes, potential Five Diamond establishments are subject to thorough onsite assessments of all guest services from the initial reservation through checkout for hotels and from seating to  presentation for restaurants. Each area is evaluated based on level of competence, refinement and hospitality.

 

Noteworthy for 2013:

  • The Broadmoor in Colorado Springs, Colo., is the only hotel that has maintained the Five Diamond Rating for 37 consecutive years – since 1976 when AAA first introduced the Diamond Ratings for accommodations.
  • The Inn at Little Washington Dining Room in Washington, Va., has the longest Five Diamond restaurant tenure, 25 consecutive years, since 1988.
  • With two restaurant additions, Eleven Madison Park and Le Bernardin, New York now ties with California for the most AAA Five Diamond Restaurants: seven in each state.
  • The only new AAA Five Diamond hotel and restaurant pair is The Ritz-Carlton, Amelia Island and its on-site restaurant Salt, in Fernandina Beach, Fla.
  • The number of Five Diamond hotels in Canada doubled to four with the addition of the Shangri-La Hotel Vancouver and The Ritz-Carlton Montréal. The country is also home to five Five Diamond Restaurants, representing nearly 10 percent of the total.

For more information about Diamond Ratings and the complete Five Diamond hotel and restaurant lists, visit NewsRoom.AAA.com.

 

About AAA Inspections

AAA is the only rating system that conducts on-site professional evaluations guided by member priorities. And, with more properties than any other rating entity, AAA is the only rating system that covers the U.S., Canada, Mexico and the Caribbean. For 77 years AAA has used professional inspectors to conduct in-person property inspections and publish the results, on a system of One to Five Diamonds, to guide member travel decisions.

Diamond Rated hotels and restaurants are listed in AAA trip planning products: the eTourBook® guides and AAA Mobile® app for tablets and smartphones, the TripTik® Travel Planner and Travel Guides on AAA.com, and AAA TourBook® guides available at AAA/CAA offices. Travelers can learn about AAA inspections and Diamond Ratings at AAA.com/Diamonds.

 

The Broadmoor, Colorado Springs, Colo.
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Montage Laguna Beach, Laguna Beach, Calif.
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The Ritz-Carlton, Amelia Island, Fernandina Beach, Fla.
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Trump SoHo New York, New York, N.Y.
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Shangri-La Hotel Vancouver, British Columbia, Canada
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The Ritz-Carlton Montréal, Québec, Canada
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Capella Pedregal Resort and Spa, Cabo San Lucas, Mexico
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Benu, San Francisco, Calif.
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Salt (in The Ritz-Carlton, Amelia Island), Fernandina Beach, Fla.
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Eleven Madison Park, New York, N.Y.
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Le Bernardin, New York, N.Y.

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Four Seasons Resort Nevis, West Indies, Charlestown, Nevis
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Evolving travel and hotel trends spur revisions to Approval Requirements & Diamond Rating Guidelines used by AAA hotel inspectors

ORLANDO, Fla., (July 31, 2012) – The voice of the consumer just got louder during the only comprehensive North American hotel inspections and ratings performed by experts.

AAA has updated its Approval Requirements & Diamond Rating Guidelines for lodgings, the blueprint for assigning ratings of One to Five AAA Diamonds following successful on-site inspections at more than 30,000 hotels throughout North America. The new guidelines incorporate member expectations regarding hotel fees, recognize emerging shifts in design trends and reflect a more personalized approach to enhancing guest comfort and satisfaction.

“Traveler expectations and travel industry capabilities continue to evolve,” said Michael Petrone, director AAA Tourism Information Development. The new guidelines address changes that have occurred since the last update in 2007. With input from AAA’s full-time hotel inspectors, AAA members and industry professionals, the updated guidelines reflect current AAA member expectations and travel trends.

AAA Diamonds: Expert Ratings Guided by Member Priorities

“The biggest changes reflected in this update were prompted by AAA member feedback,” said Petrone. “In a time when travelers are challenged to manage costs amid changing gasoline prices and airline add-ons, members are fed up with hidden hotel costs. For example, charges are sometimes assessed for an in-room safe, on-site fitness center or pool — whether the guest uses them or not. Members want all-inclusive, published room rates with no surprises at checkout.

“Additionally, today’s family often travels with four or five electronic devices and can face dramatic increases in accommodation costs when properties charge daily Wi-Fi usage fees. The growing expectation is for in-room Internet access that is both high-speed and free,” added Petrone.

Now, as part of the travel information collection process, properties charging resort and Wi-Fi fees will receive points off their evaluation score, which could impact their overall rating. To facilitate member decision making, AAA’s digital and printed hotel listings will indicate if a resort fee is charged, and Wi-Fi reporting will shift from on-site availability to in-room availability and fees.

Another changing trend is increased focus on property exclusivity. The new guidelines continue to emphasize guest comfort and satisfaction while recognizing greater flexibility and differentiation in how hotels achieve this goal. For example, while improved bedding may have similarities across properties, approaches to enhanced décor may be wide ranging. Hotels may incorporate self-serve, playful or artistic elements such as check-in kiosks, interactive touch screens, digital signage, mood lighting or fragrances in social areas. At the higher rating levels, service standards have been updated to include a more creative approach to the personalized guest experience.

AAA inspectors have also noted growing member expectations for more amenities at lower rating levels, particularly in regard to technology. Examples include flat-screen televisions, portable device docking stations and jack packs that allow transmission of digital information on TVs. Other preferences growing in prevalence include sustainable design features, products and eco-friendly services. Relevant changes for each market segment are noted in the revised guidelines and will be reflected in the on-site evaluation report inspectors provide to all properties.

The AAA Diamond Rating Guidelines are updated as industry standards and member demand dictate and will continue to be a mirror of the most recent hospitality trends. View the new AAA Approval Requirements & Diamond Rating Guidelines for lodgings, available to properties on the AAA.biz/Approved website.

AAA Inspectors: On-Site and In the Know

AAA’s professional inspectors get an in-depth, inside view of every AAA Approved property. They strive to avoid any treatment or services not extended to every guest to experience properties the same way members do, supplementing this view with a broad knowledge of the larger marketplace. “This comprehensive, real-time expertise sets AAA’s hotel ratings apart from any other source,” said Petrone.

“Because AAA inspectors are fully immersed in the industry, across all segments and markets, on a daily basis, they’re in an ideal position to observe industry trends as they emerge. Seen in isolation, for example, vivid design colors, open room designs that incorporate the bathroom or an infusion of natural lighting may appear unique; seen across multiple segments or geographic areas, these attributes may well be trends that prompt the next guidelines update,” explains Petrone.

Since 2007, other design trends noted by the inspectors and reflected in the revised guidelines include open and active lobby areas, dramatic headboards, wood and laminate flooring options and the increased use of glass, marble and stone. Amenities incorporate sustainable and allergy-free products and expanded fitness options. Technology trends include easy-to-use alarm clocks, single-use coffee makers and power stations for gadgets and devices.

About AAA Inspections

AAA rates more properties than any other rating entity and is the only rating system that covers the U.S., Canada, Mexico and the Caribbean. It is the only comprehensive on-site inspection program of its kind, using published guidelines to evaluate, Approve and rate lodgings and restaurants on a scale of One to Five Diamonds. For 76 years AAA has used professional inspectors to conduct in-person property inspections and publish the results for member travelers.

Listings of AAA Approved and Diamond Rated hotels and restaurants can be accessed in the downloadable eTourBook guides at AAA.com/ebooks, online at AAA.com/Travel and in the TourBook guides available at AAA and CAA offices. Travelers with smartphones can access Diamond Rated property listings using AAA’s free app or AAA Mobile Web, at AAA.com/mobile.

About AAA

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

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