Posts Tagged ‘ERS’

As part of AAA Car Care Month, motor club offers tips for a better experience with your repair shop

ORLANDO, Fla., (October 18, 2012) – A trip to the auto repair shop can be intimidating if you don’t know much about your vehicle or have had a negative experience in the past. However, AAA says a trip to the repair shop can be much easier—and less stressful—if you select a quality facility and do a little preparation before going in for a visit.

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When taking a car to a shop for maintenance or repair, AAA recommends motorists do the following:

  • Write down notes on the vehicle’s symptoms and performance beforehand so important information is not overlooked or forgotten. Include all of your observations, even if they seem silly or irrelevant.
  • Describe the symptoms to the technician rather than suggesting solutions. Explain what has been seen, smelled, heard and felt while driving the vehicle. For example, does it vibrate or pull to the left? Explain under what type of driving conditions the problem takes place and how long ago it started.
  • Try to be precise. For example, “a rattle under the hood starts at 40 mph” or “the smell occurs only on cold days after the engine has been running for 10 minutes.”
  • When describing symptoms, refer to the driver or passenger side of the vehicle rather than the right or left side.
  • Resist the temptation to use technical jargon unless you are absolutely sure what it means. Explain what is being experienced in terms that minimize the possibly of misinterpretation or misdiagnosis.
  • If the vehicle has been serviced recently, bring copies of the previous repair orders rather than trying to explain what work was done.

There also are some things motorists can do to help protect themselves from unexpected charges or unneeded repairs. AAA recommends that motorists:

  • Read the repair order before authorizing any work. Look for specific instructions outlining what the technician is supposed to do. If there is vague language, such as ‘fix engine noise,’ ask that the repair order be rewritten. If you want to see the parts that will be replaced, be sure to let the shop know before work begins so they can set them aside for you.
  • Ask questions if terms used are not easily understood or something is not clearly explained. A quality repair shop should be willing to take the time necessary to clearly explain the work to be done in advance of the repair. If the service advisor is unable to satisfactorily explain a job, or suggests the repair is too complicated to explain, get a second opinion from another shop.
  • When picking up the car, read over the bill and question any charges that are not clear. Insist on descriptions of parts, not just the part numbers, on the final invoice.

Finding a quality auto repair shop that can be trusted is key to a good auto repair experience. To assist motorists in their quest, AAA offers a free public service where it inspects and certifies auto repair facilities. AAA Approved Auto Repair shops must meet and maintain stringent quality standards for customer service, training, equipment and cleanliness. There are nearly 8,000 AAA Approved Auto Repair facilities across North America. They can be located online at AAA.com/repair.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

AAA Car Care Month study finds vehicle maintenance habits evolve in response to in-car reminder systems

ORLANDO,Fla., (October 10, 2012) – AAA has always advised motorists to follow automobile manufacturers’ recommended maintenance schedules to improve the reliability and longevity of their vehicles. Today, most new automobiles have some form of in-car maintenance reminder system, and motorists are evolving to the new technologies seen in car care. According to a recent survey completed by AAA to gain perspective into motorists’ vehicle maintenance habits, 63 percent of all motorists say they have a built-in electronic maintenance reminder system. Of these, 51 percent of rely solely on their in-car reminder system and have maintenance work done only when the system recommends.

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“The advancements in modern maintenance reminder systems take the guess work out of deciding when to take your vehicle in for service,” said John Nielsen, director of AAA Automotive Engineering and Repair. “The challenge now is educating consumers to trust that their vehicle will alert them when maintenance is needed.”

Below are some key findings from a recent AAA Car Care Month study on vehicle owners’ automotive maintenance habits:

  • Six out of ten motorists’ (63 percent) have vehicles with a built-in electronic maintenance reminder system, not a window sticker, that alerts them when it is time to change the engine oil or have other maintenance work performed.
  • Five out of ten of these motorists (51 percent) rely solely on the reminder system and have maintenance work done only when the system reminds them to do so.
  • Thirty-five percent (35 percent) of respondents perform maintenance work more frequently than recommended by the reminder system and 13 percent do so less frequently.

To help motorists get the most out of their vehicles, and reduce maintenance-related problems in the future, AAA advises that motorists with in-car reminder systems should:

  • Become educated on what each maintenance alert means. The vehicle owner’s manual and/or maintenance booklet can help decipher alerts and identify required actions.
  • Do not ignore the maintenance reminder system. Perform necessary maintenance when prompted by your vehicle. Ignoring alerts can increase wear and potentially cause long-term damage due to unaddressed maintenance or service issues.

If a vehicle is not equipped with a maintenance reminder system, the owner should:

  • Become educated on their vehicle’s recommended maintenance schedule as described in the vehicle owner’s manual and/or maintenance booklet.
  • Maintain their vehicle in accordance with the normal or severe-service maintenance schedule, as appropriate for their driving habits.

To demonstrate that all required work has been done to maintain warranty coverage, motorists should keep complete maintenance and repair records for reference should a warranty issue arise.

Whether you have an electronic in-car maintenance reminder system that alerts you when to perform routine service, or keep track of maintenance with a traditional time/mileage schedule, consider using a AAA Approved Auto Repair shop for all your maintenance and repair needs. AAA has inspected and certified nearly 8,000 repair shops across North America as a free public service for motorists. AAA Approved Auto Repair shops can be identified by the AAA Approved Auto Repair sign, or by searching online at AAA.com/Repair.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

The nation’s largest motor club reminds drivers that October is AAA Car Care Month, an ideal time for a seasonal vehicle checkup to ensure worry-free driving

ORLANDO, Fla., (October 2, 2012) – With more than 18 million AAA roadside assistance calls  recorded January through August 2012 for the U.S. and Canada, AAA reminds motorists that cars need periodic checkups to maintain safety and maximize efficiency.

“Whether you’re expecting cooler temperatures, snow, rain or simply a little less sunshine, regular maintenance and seasonal checkups can help prevent unexpected repair costs in the future,” said John Nielsen, director, AAA Automotive Engineering and Repair. “Properly preparing your vehicle for the next season of driving is essential for the safety of all passengers and will greatly decrease the chances of your vehicle letting you down.”

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AAA recommends that motorists use a simple checklist to determine their vehicle’s fall and winter maintenance needs. Many of the items on the list can be inspected by a car owner in less than an hour, but others should be performed by a certified technician.

Motorists can identify reliable, high-quality repair shops with certified technicians by looking for the AAA Approved Auto Repair sign. These facilities must meet and maintain high professional standards for customer service, technician training, tools, equipment, warranties and cleanliness. Nearby shops can be located at AAA.com/repair.

Winter Car Care Checklist

Battery and Charging System – Have the battery and charging system tested by a trained technician. A fully charged battery in good condition is required to start an engine in cold weather. AAA members can request a visit from a AAA Mobile Battery Service technician who will test their battery and replace it on-site, if necessary. AAA Approved Auto Repair shops can also test and replace weak batteries.

Battery Cables and Terminals – Make sure the battery terminals and cable ends are free from corrosion and the connections are tight.

Drive Belts – Inspect the underside of accessory drive belts for cracks or fraying. Many newer multi-rib “serpentine” belts are made of materials that do not show obvious signs of wear; replace these belts at 60,000-mile intervals.

Engine Hoses – Inspect cooling system hoses for leaks, cracks or loose clamps. Also, squeeze the hoses and replace any that are brittle or excessively spongy feeling.

Tire Type and Tread – In areas with heavy winter weather, installing snow tires on all four wheels will provide the best winter traction. All-season tires work well in light-to -moderate snow conditions provided they have adequate tread depth. Replace any tire that has less than 3/32-inches of tread. Uneven tire wear can indicate alignment, wheel balance or suspension problems that must be addressed to prevent further tire damage.

Tire Pressure – Check tire inflation pressure on all four tires and the spare more frequently in fall and winter. As the average temperature drops, so will tire pressures – typically by one PSI for every 10 degrees Fahrenheit. The proper tire pressure levels can be found in the owner’s manual or on a sticker typically located on the driver’s side door jamb.

Air Filter – Check the engine air filter by holding it up to a 60-watt light bulb. If light can be seen through much of the filter, it is still clean enough to work effectively. However, if light is blocked by most of the filter, replace it.

Coolant Levels – Check the coolant level in the overflow tank when the engine is cold. If the level is low, add a 50/50 solution of coolant and water to maintain the necessary antifreeze capability. Test the antifreeze protection level annually with an inexpensive tester available at any auto parts store.

Lights – Check the operation of all headlights, taillights, brake lights, turn signals, emergency flashers and back-up lights. Replace any burnt out bulbs.

Wiper Blades – The blades should completely clear the glass with each swipe. Replace any blade that leaves streaks or misses spots. In areas with snow, consider installing winter wiper blades that wrap the blade frame in a rubber boot to reduce ice and snow buildup that can prevent good contact between the blade and the glass.

Washer Fluid – Fill the windshield washer fluid reservoir with a winter cleaning solution that has antifreeze components to prevent it from freezing.

Brakes – If there is any indication of a brake problem, have the system inspected by a certified technician to ensure all components are in good working order.

Transmission, Brake and Power Steering Fluids – Check all fluids to ensure they are at or above the minimum safe levels.

Emergency Road Kit – Carry an emergency kit equipped for winter weather. The kit should include:

  • Mobile phone, pre-programmed with rescue apps and important phone numbers including family and emergency services, and car charger
  • Drinking water
  • First-aid kit
  • Non-perishable snacks for both human and pet passengers
  • Bag of abrasive material (sand, salt, cat litter) or traction mats
  • Snow shovel
  • Blankets
  • Extra warm clothing (gloves, hats, scarves)
  • Flashlight with extra batteries
  • Window washer solvent
  • Ice scraper with brush
  • Cloth or roll of paper towels
  • Jumper cables
  • Warning devices (flares or triangles)
  • Basic toolkit (screwdrivers, pliers, adjustable wrench)

Android and iPhone users can download AAA Mobile, AAA’s mobile smartphone app that provides AAA services for all motorists, such as mapping and gas price comparison, as well as member-exclusive benefits including roadside assistance and discounts.  AAA Membership is not required to download and use AAA apps, but is necessary to take advantage of unique member benefits such as roadside assistance.  For more information on AAA Mobile, visit AAA.com/Mobile.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

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