Posts Tagged ‘scheduled maintenance’

Erin SteppOne-third of Americans ignore vehicle maintenance needs

ORLANDO, Fla. (October 8, 2015) – A new analysis of AAA roadside assistance data reveals that millions of roadside breakdowns each year could be prevented with basic vehicle maintenance.  Despite this, a recent AAA survey found that 35 percent of Americans have skipped or delayed service or repairs that were recommended by a mechanic or specified by the factory maintenance schedule.

Additional Resources

“According to a survey of AAA’s certified Approved Auto Repair shops, consumers that forget or ignore recommended maintenance ultimately pay higher repair costs,” cautioned John Nielsen, AAA’s managing director of Automotive Engineering and Repair. “These repair facilities estimate drivers can save an average of one hundred dollars per visit simply by properly maintaining their vehicle.”

In 2014, AAA responded to more than 29 million calls for roadside assistance, with the majority (17 million) due to battery failure, flat tires and keys locked inside the vehicle. To prevent these common roadside problems, AAA offers the following recommendations:

  • Batteries: Automotive batteries typically last between three and five years, with reduced battery life in hotter climates. To avoid an unexpected battery failure, AAA recommends that drivers have their vehicle’s battery tested when it reaches three years of age and on an annual basis thereafter.  According to a recent survey, two thirds of Americans have never had their car battery tested prior to their vehicle failing to start. AAA’s Mobile Battery Service offers free battery testing to AAA members.
  • Tires: Keeping tires properly inflated and routinely checking tread depth is critical to safety, yet AAA found that 60 percent of Americans do not check tire pressures regularly. Tire pressures, including the spare tire, should be checked at least once a month, and when tread depth reaches 4/32” AAA recommends replacing tires. Additionally, while locking lug nuts are helpful in preventing tire theft, missing keys prevented roadside assistance technicians from changing 21,000 tires in 2014. AAA recommends storing the locking lug nut key with the spare tire or in the glove box.
  • Keys: Despite the rising popularity of Passive Keyless Entry systems, AAA has not seen a significant reduction in the number of calls related to drivers being locked out of their vehicle in the last decade, proving that it is difficult to prevent this common mistake.

“While problems with batteries, tires and keys are the most common reasons that members call AAA for help, there are more than 12 million calls each year related to engine trouble, fuel issues and other mechanical mishaps,” warned Nielsen. “AAA will always be there to save the day, but this study reveals drivers can save time and money by investing in routine maintenance.”

Other key findings from 2014 roadside assistance data include:

  • AAA towed more than two million vehicles for engine-related issues and an additional 600,000 vehicles for transmission failure.
  • More than 235,000 vehicles were towed due to brake system failures.
  • While most modern vehicles are equipped with low-fuel lights, AAA provided gasoline fuel delivery to more than half a million vehicles in 2014.
  • Due to members incorrectly fueling their gasoline-powered vehicle with diesel fuel, or vice-versa, AAA towed more than 13,000 vehicles to repair facilities.

“While today’s vehicle technology incorporates maintenance reminders and dashboard alerts designed to prevent roadside trouble, drivers still must take action,” cautioned Josh VanWynsberghe, AAA’s automotive technical engineer. “Finding a mechanic you trust and allowing that shop to perform all of your vehicle’s maintenance will result in improved reliability, higher resale values and increased safety.”

AAA’s Approved Auto Repair (AAR) program was created more than 35 years ago and includes nearly 7,000 facilities across North America.  Once a shop meets AAA’s high standards, including certifications, technical training, cleanliness, insurance requirements and background checks, it becomes part of the AAR program where it’s re-inspected annually and monitored for customer satisfaction.  AAA members receive several unique benefits by selecting an AAR facility, including priority service, a 24-month/24,000-mile warranty, discounts on repairs, free inspections, AAA assistance with dispute resolutions and more.  To find an AAR facility, visit AAA.com/Repair.

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.


ORLANDO, Fla., (January 25, 2013) –  A survey by AAA has found that newer cars with built-in maintenance reminder systems are allowing owners to spend less time worrying about when to service their vehicles and more time enjoying vehicle ownership.  According to the survey, 63 percent of motorists drive vehicles with a built-in maintenance reminder system that alerts them when it’s time to have service work performed. More than half (51 percent) of those drivers rely solely on the reminder system and have maintenance done only when the system says it’s due.  AAA recommends that motorists always follow automakers’ maintenance recommendations as found in vehicle owners’ manuals, including the use of in-vehicle maintenance reminder systems (where equipped) as an accurate indicator of when a car needs service.

“It’s encouraging to see motorists accepting this technology. Maintenance reminder systems make vehicle ownership easier, and having required services performed at the appropriate intervals results in better overall performance and longer vehicle life, “ says John Nielsen, AAA’s director of Automotive Engineering and Repair. “Reminder systems can also save money by helping drivers avoid unnecessary service work.”

Reminder Systems and Vehicle Maintenance

Unlike traditional maintenance schedules based on time and/or mileage, maintenance reminder systems use various sensors and a computer algorithm to monitor vehicle operation and determine engine oil life based on real world use. The factors considered vary by reminder system, but commonly monitored values include hours of operation, engine rpm, cold starts, outside air temperature, vehicle speed and more. This analysis of real-time vehicle operating conditions makes choosing an oil change interval based on traditional “normal” or “severe service” driving conditions obsolete.

Frequency of Scheduled Maintenance

Motorists who follow their in-car reminder systems may also see a change in the frequency of recommended oil changes. While older vehicles sometimes required oil changes as often as every 3,000 miles, advancements in engine and lubricant technology have extended oil change intervals to 5,000 miles or more on most newer cars. In some cases, engines that use synthetic or semi-synthetic oils can have oil change intervals of more than 10,000 miles! AAA survey data show today’s motorists are beginning to accept longer oil change intervals, with 48 percent of drivers changing their oil every 3,000-6,000 miles.

Not All Oils Are the Same

While maintenance reminder systems typically call for extended oil change intervals, those recommendations are based on an assumption that the oil used in the engine meets the automaker’s specifications. AAA found that nearly 75 percent of motorists whose cars have built-in maintenance reminder systems understand that the accuracy of those systems depend on using engine oil that meets the vehicle manufacturer’s specifications.

Many newer cars today require the use of semi-synthetic oil (a blend of conventional and full-synthetic stocks) to maintain the warranty and ensure proper engine protection between oil changes. The use of full-synthetic oils is very common in European imports, high-performance models and engines equipped with turbochargers or superchargers. Using a lower quality oil than required will compromise engine protection, decrease the accuracy of the maintenance reminder system and potentially void the engine warranty. It is important that motorists and service providers be aware of the relevant standards for each vehicle and only use engine oils that meet them.

AAA Recommendations

AAA advises motorists to follow their vehicle manufacturer’s recommended maintenance schedule and, if their vehicle is equipped with a maintenance reminder system, to perform necessary maintenance when prompted by the vehicle. Ignoring maintenance reminders can increase vehicle wear and tear and potentially cause long-term damage. It is also important to know what type oil your vehicle requires and ensure that your service facility uses an appropriate product. The wrong oil could void a vehicle’s warranty, leaving the motorist to pay any needed repair bills.

As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

Podcasts

B-Roll

YouTube Videos

AAA Senior Driver Expos

NewsRoom Video Gallery

Media: Find and Download AAA Videos and B Roll.