AAA Response to General Motors Recall Testimony

Heather HunterBy Bob Darbelnet, President and CEO of AAA

WASHINGTON, D.C, (April 3, 2014) — “This week’s hearings regarding GM’s handling of the Cobalt ignition recall answered a few questions but raised more. With the benefit of hindsight, it is clear that NHTSA oversight failed to mitigate the admitted failure of GM to protect the interests of its customers.

While Mary Barra deserves credit for admitting GM’s shortcomings, the notion that a well-established corporate culture of cost can be swiftly replaced with a culture of safety begs further pondering. It is far easier to discuss corporate culture than to actually change it.

There is much more to be learned about what occurred and why. The Department of Justice inquiry should help determine whether the other dimension of the problem is weak legislation/regulation, or weak enforcement, or both.

What is not in doubt is that the motoring public is entitled to better than what we have already observed in this case.”

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