AAA Fact Sheet
Additional AAA Fact Sheets
Established in 1902 by nine motor clubs with fewer than 1,500 members, AAA has more than 56 million members in the United States and Canada.
Customer Service Offices
AAA, a not-for-profit, fully tax-paying corporation, is a federation of affiliated motor clubs with more than 1,100 offices in the U.S. and Canada. It offers personal service through its network of more than 40,000 full-time employees.
New Primary Member $48 to $96*
New Associate Member $21 to $51*
*varies from club to club
AAA Roadside Assistance
Roadside Assistance is designed to aid members when the vehicle they are driving or riding in becomes disabled. Services that fall within the provisions of the AAA membership incur no additional charges.
AAA’s basic no-charge service applies regardless of distance to the scene of disablement and includes towing for up to three miles in any direction from the point of disablement or back to the responding station (some clubs may provide additional miles). Towing charges beyond the free towing mileage limit are set by AAA clubs and are consistent with local commercial rates.
AAA Battery Service
Since 1997, the mobile AAA Battery Service has been meeting the needs of today’s busy individuals by providing battery boosting, delivery and installation at home, work, or another convenient location of the member’s choice. The service includes an assessment of the vehicle charging system as well as boosting, and/or replacement service. With its one-for-one recycling practice, this fast, convenient service also is “green,” resulting in more than nearly 5 million batteries being returned to battery recycling centers. A three-year free replacement warranty and exclusive AAA member pricing have made this service a popular roadside solution that is available in nearly all AAA and CAA club territories. Whether at the roadside or at one of our more than 8,000 Approved Auto Repair facilities, AAA has a solution for every member.
Emergency Check and Credit Acceptance
AAA’s emergency road service providers will accept a member’s personal check, debit or credit card, up to $250, for payment of emergency service.
AAA SUPERNUMBER® is a multi-functional call center staffed 24 hours a day, seven days a week, 365 days a year with a group of professional counselors trained to handle member calls. Whether traveling in the United States or Canada, members can receive emergency road service by making one toll-free telephone call to 800-AAA-HELP. Hearing impaired members can use the 800-955-4833 TDD number.
AAA Approved Auto Repair
The Approved Auto Repair program identifies, investigates and certifies high-quality auto repair facilities that employ trained technicians who are properly equipped to service modern vehicles. These approved shops follow professional business practices that support their long term viability, and they must maintain customer satisfaction ratings of 90 percent or better. To ensure the ongoing quality of the network, AAA representatives visit and inspect each AAA Approved Auto Repair shop quarterly. There are approximately 7,000 AAA-approved shops across the U.S. and Canada, with full-service mechanical repair businesses (Approved Auto Repair) available in all areas. AAA clubs also have the option to approve collision repair centers (Approved Auto Body), auto glass specialists (Approved Auto Glass), and specialty auto repair (Service) facilities. AAA members who use a AAA Approved Auto Repair facility benefit from guaranteed written estimates, discounts on all retail-priced services, a minimum 24-month/24,000-mile parts and labor warranty, free maintenance inspections (mechanical repair facilities only), the return of used parts (on request) and, in the event of a tow-in, vehicle triage within 60 minutes and assistance in obtaining alternate transportation if necessary. AAA will also assist in resolving any repair disputes between members and AAA Approved Auto Repair facilities.
AAA offers auto, home, life and a variety of other insurance products to meet the needs of AAA members. Most clubs operate full service insurance agencies, with many offering products from insurance companies owned and operated specifically for AAA members.
AAA/CAA Travel Agencies
AAA is the largest leisure travel organization in North America. More than 1,000 accredited, full-service AAA travel agency offices are located in the U.S. and Canada to serve members and the public. AAA Travel services also are accessible via the Internet at AAA.com.
Travel services include the sale of domestic and international air and rail tickets; cruise vacations; escorted tours and independent package tour arrangements; hotel and car rental reservations; and a variety of travel insurance programs.
Passport photo services and international driving permits are available at most AAA offices, which also can help members obtain passports and visas.
AAA Diamond Rating System
AAA began field inspections of lodgings and restaurants in 1937. The early rating system evolved into the current Diamond Rating System for lodgings and restaurants. AAA’s professionally trained inspectors use published guidelines to evaluate properties as a service to members.
AAA rates more properties than any other rating entity and is the only rating system that covers the United States, Canada, Mexico and the Caribbean using on-site professional evaluations guided by member priorities. AAA Approved lodgings and restaurants are assigned a rating of One to Five Diamonds. Less than 0.3 percent of AAA Diamond Rated properties receive the prestigious Five Diamond Award® designation.
AAA travel information professionals including the inspectors and travel editors share their expertise with first-person travel stories Twitter at @AAA_Travel.
Trip Planning and Travel Information
As one of the world’s largest travel information publishers, AAA complements its travel agency services with trip planning information and services available on AAA.com, through mobile devices and in print.
Online Resources: TripTik Travel Planner and Travel Guides
The interactive TripTik Travel Planner on AAA.com allows users to access detailed, interactive maps for a single location or create complete trip itineraries, with stopovers and driving times. Historic congestion, scenic byways road detail and a route modification tool let the user fully customize the trip.
The searchable Travel Guides on AAA.com feature detailed destination, attraction and event information online. Written by our team of travel editors, Travel Guides include key points of interest, AAA Picks, 3-day itineraries, walking tours and insider information from our team of hotel and restaurant inspectors. Hotel and restaurant listings provide Diamond Ratings, location information, pricing and descriptive details.
Printed Materials: Guidebooks, Maps and Routings
AAA publishes 33 regional TourBook guides covering the United States, Canada, Mexico and the Caribbean, available to members at AAA and CAA club offices. Listings include nearly 58,000 AAA Approved and Diamond Rated hotels and restaurants, 21,000 attractions, 20,000 events and 7,400 destinations.
AAA’s GIS/Cartography department researches and produces more than 85 sheet maps, 800 TourBook guide maps and 900 strip maps used at AAA/CAA offices to create the traditional TripTik routings for members. AAA TourBook guides, sheet maps and strip maps are printed on paper certified by third-party standards for sustainably-managed forestry and production.
AAA Retail Publications
AAA publishes a variety of digital and printed retail travel products sold at AAA offices, online booksellers and in select bookstores. Popular publications include Traveling With Your Pet: The AAA PetBook®, which lists more than 13,000 places to stay and play including AAA Approved and Diamond Rated hotels. The AAA Road Atlas series provides reliable, up-to-date coverage of the United States, Canada and Mexico. Other retail titles include TravelBook guides for international destinations.
AAA Discounts & Rewards℠
AAA members receive discounts and benefits at more than 100,000 partner locations throughout the United States. More than 8,000 local partners and 80 national brands participate in the savings program in the United States.
Members receive the best available rate for the dates of stay at Best Western®, Hilton Worldwide®, Hyatt Hotels & Resorts®, Marriott® Hotels & Resorts and Starwood Hotels & Resorts when visiting AAA.com/greatrates.
Members receive discounts or exclusive rates at Hertz® Car Rental, 1-800-FLOWERS.com, Adventure Island®, Amtrak®, Aquarium Restaurants®, Aquatica®, Atlas Van Lines, Banana Republic Factory Stores, Busch Gardens®, Chart House®, Connect Hearing, Dell®, DIRECTV®, Dollar Rent A Car, El Monte RV, FTD.com®, Gap Factory, Hard Rock Cafe®, Hertz® Car Sales, Landry’s® Seafood House, LensCrafters®, Muer Seafood Restaurants®, NAPA® AUTO PARTS, New York & Company®, Oceanaire®, Payless ShoeSource®, Pearle Vision®, Penske Truck Rental, Reebok®, Rockport® Outlet Stores, Saltgrass Steakhouse®, Sears Optical®, SeaWorld®, Sesame Place®, Six Flags®, Sprint, Tanger Outlet Centers®, Target Optical®, The Crab House®, The Parking Spot, The UPS Store®, Thrifty Car Rental, Universal Orlando® Resort, Universal CityWalk Orlando®, Universal Studios Hollywoodsm, Universal CityWalk Hollywoodsm and Water Country USA®. Members also save at more than 61,000 pharmacies nationwide through the AAA Prescription Savings program. An assortment of additional shopping values is available through AAA.com/specialoffers.
Travelers’ checks, prepaid travel money cards, and foreign currency are available to AAA and CAA members at participating offices, on the Web, and by phone. Also, members save 25 percent on service fees at participating Travelex Worldwide Exchange locations.
AAA Credit Card
AAA Credit Card with WorldPoints® Rewards
Members can use the AAA Credit Card with WorldPoints® Rewards to earn points redeemable for cash, travel, merchandise and unique adventures as well as around-the-clock fraud protection, online access to account information, supplemental auto rental collision damage deductible insurance and much more.
AAA Cash Rewards Credit Card
AAA Cash Rewards offers AAA members the ability to earn 1% cash back on all net retail purchases. Member redemption is “On Demand”, whereby the member requests a cash back check in $25 increments. Every time the member spends $2,500, they will be eligible to redeem $25, however, members may accumulate with no ceiling for any cash back amount.
AAA Services Abroad
The global discounts program has thousands of additional partner locations throughout the world. Savings can be obtained by all AAA club members visiting territories of clubs from over 60 countries participating in the program. Discounts apply throughout North America, Latin America, Europe, Australia and the Asia-Pacific.
Hertz is AAA’s exclusive car rental partner. AAA members receive exclusive discounts and benefits on Hertz car rentals worldwide.
Child Passenger Safety
Motor vehicle crashes are the leading cause of death of children. In 2014, motor vehicle crashes accounted for more than 1,070 deaths and 170,000 injuries of children age 14 and under. AAA has a long-term commitment to reducing injuries and deaths through its Seated, Safe & Secure campaign, initiated over a decade ago. Through the initiative, AAA has worked to improve child restraint laws across the nation and educate the public about proper use of child restraints – two key components in preventing child passenger injuries and deaths. AAA has been active at the national level and in local communities promoting child passenger safety. AAA also trains parents and caretakers in the proper use and installation of child safety seats.
School and Pedestrian Safety
For more than 96 years, AAA has sponsored the School Safety Patrol® Program, which works to instill in students a sense of responsibility and leadership as they protect classmates going to and from school.
The AAA School Safety Patrol® program involves more than 654,000 safety patrol members working in more than 34,500 schools nationally, providing training and materials to support the program. Annually, AAA awards a School Safety Patrol Lifesaving Medal to exemplary students who risked their lives in the line of duty to save a fellow student. This program was awarded the Presidential Citation for Private Sector Initiatives in 1985.
AAA’s School’s Open, Drive Carefully public awareness campaign reminds motorists to watch out for students walking to or from school or waiting for buses. AAA distributes posters, envelope stuffers and bookmarks to U.S. and Canadian schools.
Teen Driver Safety
Traffic crashes are the leading cause of death for teens. In 2014, over 1,700 drivers between the ages of 15-20 were killed in motor vehicle crashes and an additional 170,000 were injured. Young male drivers were involved in fatal crashes at twice the rate as young female drivers.
PUBLIC POLICY AND RESEARCH
Research shows that Graduated Driver Licensing (GDL) and parent involvement can play key roles in reducing the toll of crashes on teens. AAA has led the state-by-state push to expand GDL nationwide, increasing the number of states with GDL systems from 8 in 1997 to all 50 states and the District of Columbia in 2005.
Data show GDL systems work in preventing crashes, reducing injuries, and saving lives. States with comprehensive GDL systems (5 or more GDL components) have experienced a 38% decrease in fatal crash involvement for 16-year olds and a 40% reduction in injury crashes. States with fewer components saw smaller reductions.
Moreover, a 2012 AAA Foundation study showed how a teen driver’s risk of getting into a fatal crash increases when carrying peer passengers. Compared with driving alone, a 16- or 17-year-old driver’s fatal crash rate increases 44 percent when carrying one passenger younger than 21 (and with no older passengers); doubles with two passengers younger than 21; and quadruples with three or more young passengers. A 2015 AAA Foundation study found that 60% of teen driver crashes are due to distraction. Another 2015 AAA Foundation study revealed that two-thirds of all fatalities in teen driver crashes are someone other than the teen themselves
The message from the research is clear: Improving a state’s GDL laws improves safety.
While there is a multi-stage GDL law in every state, there is room for improvement. Specifically, AAA’s GDL guidelines call for teens to accrue at least 50 hours of driving practice (including 10 hours at night) and hold a learner’s permit for at least 12 months before being allowed to drive by themselves. They should then be limited to no more than one passenger under 20 during the first 6 months of driving, and no driving between 9 p.m. and 5 a.m.
EDUCATION AND OUTREACH
AAA’s history in driver training goes back decades. Its present and future still include traditional driver education, along with an array of other efforts to help parents turn their teens into safe drivers.
Key among these is AAA’s StartSmart, a r`obust online parent-teen driver involvement curriculum developed by traffic safety experts and based on the National Institutes of Health’s Checkpoints program. Through StartSmart, parents manage their teen’s gradual progression toward becoming a safe driver, through interactive lessons on safe driving for both parent and teen and an evolving parent-teen driver agreement.
Other AAA programs — like Dare to Prepare and the AAA Online Parent Session
— also help engage parents and prepare them for various parts of their teen’s driving development. Parents need to know what they should be doing with their teens to help them stay safe behind the wheel. AAA helps them do that.
In summer 2010, AAA launched teendriving.aaa.com to connect parents of teen drivers with the practical knowledge and tools they need to help guide them through every phase of their teen’s learning to drive process — from pre-licensure all the way through driving solo. The Web site includes enhanced online versions of AAA’s StartSmart program and Dare to Prepare workshop, as well as information about driver training, graduated driver licensing, and more.
Senior Driver Safety
By 2030, one in five Americans will be 65 years of age or older and the majority will be licensed to drive. Recognizing the changing demographics, AAA launched the Lifelong Safe Mobility initiative in 2003, to help seniors drive as long as safely possible, and remain mobile thereafter. Lifelong Safe Mobility takes a comprehensive approach to senior driver safety by addressing the road, vehicle and driver.
In 2005, AAA released its critically acclaimed computer-based screening tool that allows seniors to measure the functional abilities related to safe driving—in the privacy of their own home. AAA Roadwise Review: A Tool to Help Seniors Drive Safely Longer is a scientifically-validated program that informs users of potential problems in their “driving health,” and identifies ways in which drivers may improve declining abilities.
In 2007, AAA launched a new educational program designed in collaboration with the American Society on Aging, AARP, and the American Occupational Therapy Association. CarFit helps mature drivers assess how well they and their cars “fit” together, and what actions they might be able to take to improve the fit. CarFit also provides older participants with community-specific resources to help them drive for as long as safely possible.
Launched in 2008, AAA’s Smart Features for Older Drivers identifies vehicle features that can assist drivers with visual, physical and mental changes that are frequently encountered as they age. Muscle strength, reaction times, range of motion and visual acuity tend to diminish as part of the natural aging process. Arthritis, hip and knee joint pain and osteoporosis can also reduce the ability to safely execute the complex task of driving. Smart Features for Older Drivers highlights features that best address each condition and provides examples of vehicles exemplifying those features.
AAA launched SeniorDriving.AAA.com in 2012, which provides expert advice about how aging affects one’s ability to drive safely. Users also will find a step-by-step guide on how to begin a conversation with an older driver about the need to work together to develop an action plan for the transition from older driver to passenger. Additionally, users will find a variety of interactive tools and resources from educational brochures and driver improvement courses, to skill assessment tools and free community-based programs. Additionally, AAA is committed to promoting viable transportation options for seniors when driving is no longer safe or practical.
Maintaining Safe & Efficient Mobility in the 21st Century
The convergence of transportation and technology is changing the manner in which the everyday traveler interacts with the nation’s transportation system. AAA helped support the creation of the Interstate Highway System in 1956 and remains actively engaged in efforts to ensure that the 21st century is characterized by a transportation system that is safe, efficient and reliable. This includes advocating for adequate funding for the nation’s roads and bridges and educating drivers about emerging technologies and various modes of travel. Policy discussion about the future of the nation’s transportation system are ongoing, and AAA will continue to represent the average driver, helping to ensure that their interests and transportation needs are protected.
AAA and affiliated clubs work with government at all levels to ensure the public’s interests are represented in highway and automobile safety, infrastructure, travel and tourism, energy and environmental policies.