About AAA

A Century of Service

In 1915, AAA was the first to introduce a service for stranded motorists and is now one of the most valued features of a AAA membership.

Established in 1902 by nine motor clubs with fewer than 1,500 members, today AAA provides more than 61 million members with automotive, travel, insurance and financial services through its federation of 32 motor clubs and more than 1,000 branch offices across North America. For more than 115 years, AAA has been a leader and advocate for safe mobility.

Read More About AAA’s History

AAA Leadership Team

Since its founding in 1902, AAA has been an advocate for motorists, safer roads and vehicles, better educated drivers and the rights of travelers.

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  • Marshall L. Doney

    President and CEO

    Marshall L. Doney began his AAA career in 1984 with AAA Wisconsin. He joined the AAA National Office in 1991 as Director, Strategic Planning and Research and again in 1996 in the role of Vice President, Automotive Services. With thirty years of diverse experience working with AAA clubs and the national office, Marshall Doney is well positioned for his role as President and CEO.

    Marshall’s responsibilities include overseeing the following AAA business lines to deliver value to clubs and members:

    • Strategy & Planning
    • Automotive
    • Connected Car
    • Travel Agency Services
    • Publishing
    • Financial Services
    • Member Discount Programs
    • Brand and Membership
    • Information Services

    Marshall previously served as Director of Marketing and Service Quality at the Automobile Club of New York and Staff Director of Marketing and Member Services at AAA Wisconsin.

    A graduate of Marquette University in Milwaukee, Wisconsin, Marshall holds both bachelor’s and master’s degrees in business administration. He has two daughters, Lauren and Sarah Claire.

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  • David Polansky

    Senior Vice President, Association Services

    David Polansky serves as senior vice president of Association Services at AAA. In his role at North America’s largest motoring and leisure travel organization, he has oversight of Automotive, Accounting & Finance, Information Technology, Legal, Human Resources, Purchasing, Corporate Services and Strategic Partnerships departments. He has been with the Association since 2016, most recently serving as senior vice president of Administration and chief financial officer (CFO). He also serves as a board member for AAA Life.

    Prior to joining AAA, Polansky served as CFO and chief operating officer of Global Operations at The Institute of Internal Auditors, a professional association of 109 affiliates representing the global profession of internal auditing. In 2005, Polansky was CFO for a publicly traded human capital management software provider. His experience also includes the top financial post for Arnold Palmer Golf and similar positions within the hotel and timeshare business.

    Polansky holds bachelor’s and master’s degrees in business administration from the University of Central Florida.

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    Expertise:
    Advocacy and government, state and federal safety and mobility policy, new vehicle technologies, transportation funding and infrastructure, teen and senior driver safety, and evolving mobility issues.
    Featured Expert In:
    NPR, Washington Post

    To interview Kathleen, contact Andrew Gross, 202-942-2079, AGross@national.aaa.com

    Kathleen F. Bower

    Senior Vice President, Public Affairs & International Relations

    As Senior Vice President, Public Affairs & International Relations, Kathleen F. Bower directs AAA’s national-level public affairs activities for the 62 million member organization, including government relations, traffic safety policy and programs, public relations, association communications, community relations and international public policy.

    Kathleen also serves as officer on the AAA Foundation for Traffic Safety’s Board of Trustees, and oversees the day to day operations of the Foundation.

    A 28-year veteran of the association, Kathleen has directed comprehensive public affairs initiatives to achieve AAA’s goal of improving mobility and enhancing the safety of the traveling public. During her tenure, Bower has guided the federation’s efforts to address distracted and impaired driving, teen and senior driver safety, automated vehicles, and represent motorists’ interests relating to transportation and energy policy.

    Before coming to AAA, Bower worked on Capitol Hill as a legislative assistant to then-Congressman Bill Nelson. Bower currently serves on the board of ITS America, and has previously served on the board of the Public Affairs Council and on the University of Florida’s College of Journalism’s Public Relations Advisory Council.

    Kathleen has a communications background, with a Bachelor of Science degree in Public Relations from the University of Florida, and an MBA from George Mason University. She earned a Certificate in Nonprofit Management from Duke University in 2016.

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    Expertise:
    Travel trends, travel industry, cruising, air travel and touring
    Featured Expert In:
    Travel Weekly, Skift, Travel Market Report

    To interview Paula, contact Julie Hall, 407-444-8003, juhall@national.aaa.com

    Paula Twidale

    Senior Vice President, Travel

    Paula Twidale serves as senior vice president of AAA Travel, one of North America’s largest leisure travel agencies. Twidale brings more than 35 years of experience to the nearly 60 million-member organization.

    Twidale provides leadership and strategic direction for all of the association’s travel services. She creates and manages strategic alliances, maximizing relationships with preferred suppliers in an effort to increase member benefits. Additionally, her responsibilities include guiding the development of innovative technology solutions to support AAA clubs in the delivery of differentiated travel products and services to members.

    Twidale most recently served as executive vice president of Collette Vacations, and was the first female board chair of United States Tour Operators Association, a nonprofit professional association that serves as the unified voice of the tour operator industry, protecting consumer interests. In addition, she has been nominated five times as one of the most powerful women in travel by Travel Agent Magazine.

    Twidale holds a Bachelor of Arts from Rhode Island College. Additionally, she has completed several executive education programs (including Strategy & Innovation and Executive Leadership) at Harvard Business Continuing Education and MIT Sloan. In the community, Twidale is an active volunteer of Tourism Cares and supports breast cancer awareness. Previously, she served the Rhode Island Chapter of St. Jude Children’s Hospital and was a board trustee for Rhode Island Public Expenditure Council, a non-partisan group that provides research aimed at improving state and local government.

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  • Margaret Diego Pittelkow

    Vice President, AAA Automotive

    As Vice President, AAA Automotive, Margaret provides overall leadership in the development and execution of AAA’s strategic vision related to core AAA Automotive services. These services include the AAA Mobile Battery Service and other roadside solutions, the AAA national call center Supernumber®, auto buying, overseeing the department consulting field staff, quality and educational training, teen and senior driving programs, and automotive data analytics. She interfaces with AAA/CAA committees and the Accreditation Commission leading to the development and implementation of business plans consistent with the AAA strategic plan.

    Margaret’s AAA career began in the roadside assistance call center at AAA Wisconsin in 1990. She joined the AAA National Office in 1994 as a Regional Manager, and was later promoted to Director, Emergency Road Service. Margaret’s efforts in directing organizational change and growth led to her promotion to Managing Director, Roadside Solutions in 2000. Margaret has played a key role in Club Automotive operations, including the development and ongoing implementation of the AAA Pacesetter strategy.

    Margaret’s automotive experience began nearly 30 years ago with Chrysler Motors, where she was responsible for various merger activities and ultimately for regional customer and dealer programs.

    She holds a Bachelor of Science degree in Business Administration and a Bachelor of Arts degree in Public Relations from Regis University in Denver.

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  • Jason Hosaflook

    Vice President & Chief Financial Officer

    AAA member since 1990

    Jason Hosaflook serves as vice president & chief financial officer (CFO) at AAA. He has worked at North America’s largest motoring and leisure travel organization for more than 25 years serving in progressively responsible roles, including Controller.

    As CFO, Hosaflook has direct oversight for all accounting operations, including financial reporting, tax, compliance, payroll, accounting operations, as well as Building Facilities and Procurement. In addition, Hosaflook serves as Assistant Treasurer for the AAA Foundation for Traffic Safety and Treasurer for AAA Life Re, Ltd

    Hosaflook holds a Bachelor of Arts including the Post Baccalaureate Program in Accounting from Stetson University and is a licensed C.P.A.

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  • Scott Parker

    Vice President, Strategic Partnership Development

    Scott Parker was named Strategic Partnership Development vice president in April 2016. He has 18 years of experience in business development and strategy, most recently with the Walt Disney Co., where he served as Walt Disney Parks & Resorts global business development vice president before assuming the role of Disney corporate alliances operations and planning vice president. Parker earned an MBA and a master’s degree in international studies from the Wharton School at University of Pennsylvania. He also holds a bachelor’s degree from Georgetown University.

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  • Douglas Kelly

    Vice President & General Counsel

    Douglas Kelly serves as Vice President & General Counsel at AAA, North America’s largest motoring and leisure travel organization. He joined the organization, which serves more than 60 million members, in August 2020 bringing more than two decades of legal experience. Kelly provides strategic direction to AAA’s Legal, Corporate Affairs and Insurance Services departments.

    Prior to joining AAA, Kelly served as Senior Vice President & Associate General Counsel at Marriott Vacations Worldwide Corporation. Previous to that position, he held various legal positions with Marriott International, Inc for nearly six years. He also worked in the Orlando office of the law firm Holland & Knight LLP, specializing in commercial litigation, and served as an adjunct professor of law at Florida A&M’s University College of Law.

    Kelly holds a Juris Doctorate with Honors from the University of Florida College Of Law, and a Bachelor of Science in Political Science from Florida A&M University. He is an active member of the Florida Bar and a member of the board of directors of the Central Florida chapter of the Association of Corporate Counsel, where he previously served as the chapter’s president.

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