AAA and Lyft to Deliver New Mobility Solutions for Members and Customers

Organizations Collaborate to Improve the Customer Experience and Provide Innovative Transportation Solutions

WASHINGTON, D.C. (November 1, 2018) – AAA, North America’s largest motoring and leisure travel organization, and Lyft, the fastest growing rideshare company in the U.S., have announced the start of new collaboration to provide innovative mobility solutions to AAA members and customers. Through a new program in select markets, AAA and Lyft will offer mobility options to drivers who find themselves without a vehicle and in need of transportation.

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The program offers free rides to customers at select AAA owned and operated Car Care Centers. Until recently, AAA has offered car care customers complimentary shuttle rides to their destination – work, home, school or somewhere else. With Lyft’s concierge platform, select AAA locations can now schedule complimentary Lyft rides for customers traveling to or from AAA Car Care Centers. Customers do not need the Lyft app or a smartphone. AAA is introducing these ride share resources in response to member demand for access to quick, hassle-free transportation.

This program is currently operating at AAA Car Care Centers in Maryland and select cities* in Indiana, Kentucky, Ohio, Pennsylvania and Virginia.

“When it comes to transportation, people want options.  Providing a time-saving and convenient ride resource means one less worry for our busy members and customers,” said Marshall Doney, AAA president and CEO. “AAA Clubs and Lyft are playing an important role in exploring and testing mobility opportunities. Over time we expect the collaboration to offer additional transportation resources to meet the evolving needs of members.”  

In addition to the AAA Car Care Center, Lyft and CSAA Insurance Group, a AAA insurer, are now providing motorists with the option of receiving Lyft credits during the auto insurance claim process, depending upon their individual vehicle circumstances. This pilot, launched in early 2017 and now available throughout CSAA Insurance Group’s 23 state and District of Columbia service area, is the first-of-its kind in the industry, and is part of CSAA Insurance Group’s ongoing work to serve the evolving needs of AAA members.

“We’re excited to help provide more transportation solutions for AAA members and customers,” said Gyre Renwick, VP of Lyft Business. “By offering an easy and affordable transit option for passengers while their vehicles are out of service for repairs, with Lyft credits or through our Concierge platform, we’re helping to create a seamless customer experience for both customers and AAA agents.”

This collaboration between AAA and Lyft is just the beginning of a partnership that will continue to deliver new and innovative mobility options to meet the demand and needs of AAA members and customers.

*Select cities operating Car Care Program: Indiana: Aurora; Kentucky: Alexandria, Florence, Ft. Wright, Newport and Walton; Ohio: Beavercreek, Cincinnati, Dayton, Fairfax, Forest Park, Franklin, Harrison, Huber Heights, Lebanon, Maineville, Milford, Perrysburg, Toledo and West Chester; Pennsylvania: Clifton Heights, Downingtown, Philadelphia, Warminster, Wayne, West Chester and Willow Grove; Virginia: Fairfax East, Falls Church, Fredericksburg, Glenside, Manassas, Richmond and Swift Creek (Richmond).

About AAA: As North America’s largest motoring and leisure travel organization, AAA provides more than 59 million members with automotive, travel, insurance and financial services through its federation of 35 motor clubs and nearly 1,100 branch offices across North America. Since 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for safe mobility. Drivers can request roadside assistance, identify nearby gas prices, locate discounts, book a hotel or map a route via the AAA Mobile app. To join, visit AAA.com.

About Lyft: Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the US population as well as in Ontario, Canada. Lyft is preferred by drivers and passengers for its reliable and friendly experience, and its commitment to effecting positive change for the future of our cities, as the first rideshare company to offset carbon emissions from all rides globally.

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