Posts Tagged ‘Diamond Rated’

AAA Hotel Inspectors Looking for Well Connected Properties

April 9th, 2018 by AAA Public Affairs

Julie HallORLANDO, Fla. (April 9, 2018) – AAA recently updated its hotel Approval Requirements & Diamond Rating Guidelines, the criteria inspectors use to evaluate more than 27,000 AAA Inspected & Approved hotels throughout the United States, Canada, Mexico and the Caribbean. The new guidelines, developed with input from AAA inspectors, members and industry professionals, reflect the importance of connective technologies that allow guests and lodging operators to interact on an increasingly personalized basis.

Ratings previously given for the traditional business center have been replaced by a score for connective technology, which reflects the hotel’s overall capability to connect with its guests. This includes not only the availability of free Wi-Fi and USB ports, but also robust mobile apps, interactive kiosks, mobile key technology, and the availability of digital messaging services at high-end properties.

Additional Resources

“AAA members put a high value on the availability and use of convenient, leading-edge technology at hotels. They expect properties to have up-to-date devices and free internet access, but also for the hotel to connect with them via technology,” said Michael Petrone, director, AAA Inspections & Diamond Ratings. “Thanks to the proliferation and rapidly increasing sophistication of hotel mobile apps, guests today can do a lot right from their smartphones and tablets.”

This translates to guests being able to book, check in and choose a room from a hotel’s app at a time and place that is convenient for them. While on-site, hotel guests can use these technologies to request more pillows and order breakfast, and increasingly, use their phone as a room key to bypass hotel staff upon check-in if they choose. Some properties are beginning to incorporate robotic bell staff and voice-controlled guest rooms, a peek at the technological possibilities of the near future.

AAA’s inspectors now also review a hotel’s technological capabilities, particularly guest request systems, as part of the anonymous overnight service evaluation conducted at Five Diamond properties. Inspectors use the hotel’s digital systems during their stay, and evaluate responsiveness, communication, presentation and follow-up.

Additional changes to the Diamond Rating guidelines reflect the proliferation of open-concept lobby designs with increased focus on gathering spaces and social seating arrangements; the popularity of shower-only bathrooms; the use of modern materials, especially for flooring; and the trickling down of high-end details—such as plush bedding, large, flat-screen televisions and sleek bathroom lighting—from upscale properties to the midscale and budget categories.

“The updated guidelines reinforce AAA’s longstanding pledge to provide our members with reliable travel information through on-site inspections and accurate ratings for all AAA Inspected & Approved hotels,” continued Petrone. “We include members in the review process to ensure the requirements reflect their expectations and the ratings emphasize their priorities.”

The new guidelines are currently in use by AAA’s professional inspectors and are available to hotels on AAA.biz/Approved.

AAA began field inspections of lodgings and restaurants in 1937, which evolved into the Diamond Ratings for hotels in 1976. The assignment of a rating of One to Five Diamonds marks the completion of a successful on-site evaluation by a professional AAA inspector. To learn more about AAA Diamond Ratings, visit AAA.com/Diamonds.

About AAA Inspections

For more than 80 years, AAA has used professional inspectors to conduct in-person property evaluations. AAA offers the only rating system using comprehensive, on-site professional hotel and restaurant evaluations guided by member priorities. With a far greater inventory than any other rating entity, AAA’s rating system covers the United States, Canada, Mexico and the Caribbean.

Travelers can find Diamond Rated establishments and inspector insight in AAA’s trip planning products: the AAA Mobile app, the online AAA Travel Guides and Travel Planner and the AAA TourBook guides available to members at AAA offices.

AAA provides more than 58 million members with automotive, travel, insurance and financial services through its federation of 36 motor clubs and nearly 1,100 branch offices across North America. Since 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for safe mobility. Drivers can request roadside assistance, identify nearby gas prices, locate discounts, book a hotel or map a route via the AAA Mobile app. To join, visit AAA.com.

Julie HallORLANDO, Fla. (March 26, 2018) – Consumers can now look beyond their fingertips to find a AAA Diamond Rated restaurant. AAA has made it as simple as asking Amazon Alexa or Google Home for suggestions. With access to 31,000 AAA Inspected & Approved restaurants, the voice-based technologies can help consumers pinpoint a restaurant locally or find the perfect place to dine while traveling on a vacation.

Additional Resources

  • Amazon Alexa: 1 | 2
  • Google Home: 1 | 2

“Consumers want information instantly and easily. Voice-based technologies, like Alexa and Google Home, are driving this trend,” said Ramon Millan, vice president, chief technology and digital officer at AAA’s national office. “AAA continues to innovate and promote these exciting new approaches and, in so doing, is meeting and exceeding the needs of AAA members and other consumers alike while providing the most convenient access to Diamond Rated restaurants.”

Using the technology, consumers can interact in an instant with the trusted information from AAA’s TourBook guides to find local restaurants and even get an explanation on the AAA Diamond Rating system. To find a AAA Diamond Rated restaurant, use these commands and tips:

  • “Alexa, tell AAA to find me a restaurant.”
  • “Okay Google, tell AAA Restaurants to find me a restaurant.”
  • Be sure to pronounce AAA as “Triple A.”
  • Alexa users must enable the skill before they can access Diamond Rated restaurants.

AAA is working to apply the technology to be compatible with other voice-based devices and expand the capabilities. To learn more about AAA’s Diamond Ratings, visit AAA.com/Diamonds.

As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

Five Diamond dining establishments are noted for specialty ingredients, advanced culinary techniques

ORLANDO, Fla. (February 21, 2018) – AAA has unveiled 68 restaurants that earned the AAA Five Diamond Rating in the past 12 months, qualifying them for this year’s Five Diamond Restaurants list. The eight new honorees feature a range of culinary trends from frequently changing tasting menus to open kitchens with counter seating.

Just 0.2 percent of the more than 31,000 AAA Inspected & Approved restaurants are Five Diamond Rated. To qualify for the rating, a restaurant will consistently provide leading-edge cuisine of the finest ingredients, uniquely prepared by an acclaimed chef and served by expert service staff in extraordinary surroundings.

Additional Resources

“Attaining a Five Diamond Rating is an exceptional accomplishment that signifies meticulous attention to detail, creativity in enhancing comfort, outstanding service and memorable guest experiences,” said Michael Petrone, director, AAA Inspections & Diamond Ratings. “And as more mid-scale and even budget properties are adding amenities for comfort and convenience, hotels that aim for a Five Diamond Rating must stay far ahead of the curve to differentiate themselves through advanced design concepts, highest quality furnishings and scrupulous attention to guests’ expectations.”

“Five Diamond restaurants have evolved over the years to meet the changing expectations of restaurant enthusiasts who are increasingly sophisticated about cuisine,” said Michael Petrone, director, AAA Inspections & Diamond Ratings. “Guests want to learn about cooking techniques, ingredient sourcing and the latest trends. They are looking for a wide-ranging dining experience that includes being educated and entertained. No longer does world-class necessarily mean formal attire and opulent surroundings. And that’s where AAA’s Diamond Ratings can help guide the discerning diner.”

While some Five Diamond restaurants still have lavish surroundings, others feature counter seating or chef’s tables overlooking or surrounding the cooking area. And many Five Diamond restaurants, including most of those new to the list this year, have tasting menus offering a frequently changing array of intricate small dishes prepared from the finest ingredients and presented in an interactive environment.

Of note about the eight honorees added to the Five Diamond list this year:

  • Chef’s Table at Brooklyn Fare – New York City. Prepaid guests enter this “hidden restaurant” in Hell’s Kitchen through an unmarked passageway in the back of a grocery store. From the 18-seat chef’s table or one of a few side tables, patrons watch as an extravagant tasting menu is artistically prepared before their eyes, offering nearly three hours of culinary bliss.
  • Manresa – Los Gatos, California. This elegant restaurant offers a creative, artistic menu filled with local and global influences. Fresh dishes from a menu likely to change daily may include rack of veal, spring lamb or abalone. The wine pairing is highly recommended.
  • McCrady’s – Charleston, South Carolina. This is half of a dual-concept eatery, shared with a tavern that has a more casual menu and is a good spot for a pre-dinner cocktail. McCrady’s offers a 10- to 12-course menu of small dishes in a relaxed atmosphere. Diners sit at a black walnut counter in front of a gleaming open kitchen. The set menu may include sea urchin, local clams, Magwood shrimp, fresh cobia, aged beef, Ossabaw Island pork or foie gras.
  • Pineapple and Pearls – Washington, D.C. At this unassuming storefront restaurant, guests are greeted with a glass of champagne. The welcoming, expert staff guides patrons through a set tasting menu of courses. The all-inclusive experience is prepaid, including wine pairings or mock cocktails, so don’t expect a bill after the meal.
  • TEMPO Contemporary Cuisine by Martin Berasategui – Cancun, Mexico. Dishes may include red tuna tartar, roasted butterfish, lobster, Kobe beef and rabbit. Options include an eight-course tasting menu that changes regularly. Guests enjoy professional, attentive service and excellent wine selection assistance. Business-casual attire and closed-toe shoes are required.
  • The Catbird Seat – Nashville, Tennessee. This intimate, sleekly designed restaurant features super-local ingredients including produce grown seasonally in the restaurant’s patio garden. Counter seating surrounds the open kitchen. The multi-course tasting menu changes often but is always a highly interactive and adventurous experience, with chefs describing every course.
  • Topper’s Nantucket, Massachusetts. This charming waterfront restaurant, inside an elegant beach inn, can be reached by complimentary water taxi service, a scenic one-hour cruise along the bay with pre-dinner cocktail service. The changing prix-fixe menu may include fine caviar, black truffles, lobster, rack of lamb, tender sirloin or oysters farmed right off the docks. Beautiful sculptures separate linen-covered tables, and the wine list includes 1,500 different labels and 25,000 bottles.
  • VetriPhiladelphia, Pennsylvania. This namesake restaurant of Chef Marc Vetri offers a multi-course culinary symphony led by knowledgeable servers. The menu varies to include fresh seasonal ingredients, but the Swiss chard gnocchi is a staple that melts in the mouth. Fresh breads, pasta and pastries are made from sustainable, house-milled grains. Vegetarians and guests with dietary restrictions are easily accommodated. Cooking classes are offered, ranging from bread and pastry baking to wine courses.

“It is no small feat to be named a AAA Five Diamond restaurant. Receiving this rating is a rare honor that signifies the highest-quality flavors and innovative presentations, with personalized service in memorable surroundings,” added Petrone. Restaurants receiving a Five Diamond Rating undergo a number of checks and balances including multiple unannounced evaluations and a final decision by a panel of experts to ensure credibility.

AAA Four Diamond restaurants are also an exclusive group, offering distinctive, creatively prepared cuisine, skillfully served in a notable environment. Only 2.1 percent of AAA Inspected & Approved restaurants – 665 – made the Four Diamond list for 2018, including 52 added this year.

AAA began field inspections of lodgings and restaurants in 1937, then went to a formal rating system in 1963 that in 1976 evolved into the Diamond Rating system for lodgings. (The Diamond Ratings for restaurants started in 1985.) The AAA inspectors who assign these ratings have a wide range of hospitality experience – their resumes include stints as hotel managers and food and beverage experts – that gives them an authoritative perspective. Inspectors provide an unmatched first-person, on-site view of emerging trends. To see the complete lists of 2018 AAA Four and Five Diamond restaurants, visit AAA.com/DiamondAwards. To see which cities and states have the most award winners, see AAA Four and Five Diamond Restaurant Facts.

About AAA Inspections

For more than 80 years, AAA has used professional inspectors to conduct in-person property evaluations. AAA offers the only rating system using comprehensive, on-site professional hotel and restaurant evaluations guided by member priorities. With a far greater inventory than any other rating entity, AAA’s rating system covers the United States, Canada, Mexico and the Caribbean. Travelers can find Diamond Rated establishments and inspector insight in AAA’s trip planning products: the AAA Mobile app, the online AAA Travel Guides and Travel Planner and the AAA TourBook guides available to members at AAA offices.

AAA provides more than 58 million members with automotive, travel, insurance and financial services through its federation of 36 motor clubs and nearly 1,100 branch offices across North America. Since 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for safe mobility. Drivers can request roadside assistance, identify nearby gas prices, locate discounts, book a hotel or map a route via the AAA Mobile app. To join, visit AAA.com.

 

Restaurant Images

Chef’s Table at Brooklyn Fare, New York City

(Photo Credit: AAA, Adriana Rodriguez)

Manresa, Los Gatos, California

(Photo Credit: Eric Wolfinger)

McCrady’s, Charleston, South Carolina

(Photo Credit: Andrew Cebulka)

Pineapple and Pearls, Washington, D.C.

(Photo Credit: AAA)

TEMPO Contemporary Cuisine by Martin Berasategui, Cancun, Mexico

(Photo Credit: AAA)

The Catbird Seat, Nashville, Tennessee

(Photo Credit: Anthony Tahlier)

Topper’s, Nantucket, Massachusetts

(Photo Credit: Topper’s)

 

Vetri, Philadelphia, Pennsylvania

(Photo Credit: AAA)

Experts share favorite Diamond Rated hotels and restaurants for holiday celebrations

ORLANDO, Fla. (October 25, 2017) – As millions of people make plans to travel this holiday season, hotels and restaurants are unpacking decorations and spicing up menus to help their guests get into the holiday spirit. Travelers and diners looking for the comforts of home without the stress of hosting during the holidays can find festive and family-friendly activities, extravagant light displays and décor, sensational seasonal menus and much more at properties across the United States and Canada.

Additional Resources

To help those travelers who are looking for a little extra holiday magic, AAA’s professional inspectors, who conduct annual evaluations of nearly 59,000 AAA Inspected & Approved hotels and restaurants, have selected 12 of their favorite festive Diamond Rated properties to visit this holiday season.

Hotels with Holiday Cheer for the Entire Family – Go ice skating, take a sleigh ride or join in a “reindog” parade. These AAA inspector picks offer visitors hands-on ways to enjoy the holidays away from home throughout the season.

Set at the base of Blackcomb Mountain, this gorgeous property is perfect for skiers. Activities in the nearby village include sleigh rides, ice skating and plenty of options for shopping and dining. Visitors can also enjoy daily holiday arts and crafts and other family-friendly activities, a special Christmas dinner, as well as an adults-only New Year’s Eve gala. –Inspector #450

Northern California’s wine region is open for business – wineries and resorts are ready to welcome visitors this holiday season despite recent wildfires. And one of the best things people can do to support the people of Napa is by spending time in the region, helping local businesses get back on their feet. On weekend afternoons in December, hop aboard a festively decorated trolley playing seasonal music, which runs between destination spots like the Oxbow Market and Historic Napa Mill. This cozy bed and breakfast, near the heart of Napa, has a cheerful holiday environment with a beautifully decorated tree and miniature town. –Inspector #569

This property, centrally located in the winter wonderland of Aspen, is lavishly adorned with holiday décor and complete with a mini-gingerbread village. Visitors can enjoy carriage rides through town with Santa and Mrs. Claus, and the hotel provides treats for Santa and his reindeer on Christmas Eve. –Inspector #599

This exclusive, luxury resort features a full calendar of family-friendly offerings, including holiday movie screenings, elf tuck-ins, ornament decorating, a “reindog” parade, gingerbread house and ornament decorating, a Christmas Eve yule log ceremony, Christmas Day brunch and much more. –Inspector #43

Bright Lights, Winter Wonderland – Immerse yourself in extravagant light displays and décor that create a magical environment. Decked out with hundreds of thousands of lights, ornaments and garlands, these AAA inspector picks offer a holiday feast for the eyes.

AAA’s inspector recommends planning your visit after the first week in December, when this beautifully restored historic country inn is turned into a holiday wonderland. The public areas and guestrooms are charmingly decorated with decked-out Christmas trees, a not-so-small collection of Santa figurines and a lighted village display. Guests are welcomed with eggnog and holiday-decorated cookies throughout the season. –Inspector #87

Located just steps from Rockefeller Center, this hotel is regally decorated for the holidays with its own 30-foot Christmas tree featuring 30,000 ornaments and more than 70,000 lights. Enjoy a cup of eggnog or spiced cider, go for a spin around the Rockefeller Center ice skating rink, then stroll by the spectacularly decorated department store windows nearby. –Inspector #592

  • AAA Five Diamond Bellagio in Las Vegas, Nevada

With seasonal sculptures created from thousands of fresh flowers and plants, the resort’s 14,000-square-foot conservatory is a floral fairytale. During the holidays, visitors can enjoy the florally crafted enormous polar bears, life-size snow globes and penguins on display. The lobby and shopping areas are also festively decorated. –Inspector #39

This luxurious resort creates a winter dreamscape with nearly 200,000 lights, ribbons, garlands, wreaths and gloriously decorated trees. Guests can take part in myriad activities, 12 days of holiday themed events and Christmas Day brunch or dinner. –Inspector #76

Holiday Delights for Foodies and More – Sensational holiday-themed menus and settings at these Diamond Rated restaurants and hotels offer festive treats for the discerning foodie to the casual diner looking for a flavorful escape from the usual.

Each Sunday and Wednesday in December, the inn offers a Dickens Dinner with roast duck and pheasant accompanied by a reading from Dickens’ novel, “A Christmas Carol.” Guests can go for a stroll along wooded trails adorned with icicles and lovely buildings set among the Hocking Hills. –Inspector #10

The beautiful dining room’s upscale western flair is transformed with festive decorations and seasonal menus for the holiday season. Sleigh rides at night take guests through a winter light display, complete with hot chocolate and blankets for snuggling. –Inspector #450

  • AAA Four Diamond Circa 1886 in Charleston, South Carolina

This renovated carriage house at the historic Wentworth Mansion offers an intimate dining setting. An annual Dickens Dinner includes a retelling of “A Christmas Carol” with a four-course dinner prepared by the award-winning chef. –Inspector #43

This charming Victorian home decorates every square inch with tasteful holiday décor. Diners can warm up and enjoy a holiday-themed tea with options like gingerbread cheesecake and tea sandwiches with roasted turkey and apple cranberry mustard. –Inspector #593

The year-end holiday season is one of the busiest times of year, when millions of travelers take to the roads and air to spend time with family and friends. To help those who will set out on a holiday getaway this year, AAA’s travel experts offer these travel tips:

  • Plan ahead – Book early for the best deals and availability on hotels, airfare, car rentals and more.
  • Work with a travel agent – Travel agents often have access to extra amenities and added benefits to help plan a magical holiday getaway. They can also be a tremendous help in the event something changes or goes wrong on your trip.
  • Be flexible – If your schedule permits, consider traveling on the holiday itself to encounter less congestion and fewer crowds.
  • Safety first – Get plenty of rest before setting out on a holiday trip. If driving, schedule breaks every two hours or 100 miles to remain alert and avoid driving drowsy.
  • Make sure your vehicle is road trip ready – Motorists should check the car battery and windshield wipers, inspect tires and pack a winter emergency kit containing a snow shovel, flashlight, ice scraper, jumper cables, warning devices and extra warm clothing for everyone riding in the vehicle.
  • Pack your patience – The holiday season is one of the busiest times of year for traveling. Expect heavy crowds and allow plenty of time to get to your destination safely.

For more information to plan a holiday getaway, visit AAA.com/HolidayDiamonds.

As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

On-Site Inspections Reveal the Best Of One, Two and Three Diamonds

ORLANDO, Fla. (August 15, 2017) – With 59,000 Diamond Rated establishments from which to choose, AAA has unveiled a new Best Of designation to give travelers another way to find great options for any trip or budget. Currently just seven percent of AAA Diamond Rated hotels and restaurants have earned the “Best Of” distinction. These establishments have overall ratings in the top 20 percent for their Diamond Rating level, no member complaints in the past 12 months and, for hotels only, A Rated cleanliness and condition.

Additional Resources

“When travelers are choosing a Diamond Rated hotel or restaurant, they should think of each additional Diamond as an indicator of more extensive services offered. AAA doesn’t approve substandard properties, which separates our ratings from the rest,” said Michael Petrone, director, AAA Inspections and Diamond Ratings. “Whether an establishment offers a simple environment or extensive luxury, it provides members with a good choice for the type of experience provided.”

The vast majority of AAA’s Diamond Rated establishments ‒ 90 percent of hotels and 97 percent of restaurants ‒ earn a rating of One, Two or Three Diamonds. Undergoing evaluation from one of AAA’s professional inspectors, these hotels and restaurants meet AAA’s rigorous standards for cleanliness, comfort and hospitality, and they offer travelers more casual and affordable options that are often just as charming and memorable as their higher rated counterparts.

“Every AAA Diamond Rated establishment must consistently meet and exceed the expectations of the most discriminating traveler — the AAA inspector,” continued Petrone. “It’s a great accomplishment for any property to be listed as AAA Inspected & Approved. Those at the One, Two and Three Diamond levels are the most common and frequently visited by AAA members. This new Best Of designation highlights those at the top of their rating level.”

Here is a sampling of the diverse One, Two and Three Diamond Rated hotels and restaurants across North America that have earned a Best Of designation. Travelers can find more selections at AAA.com/123Diamonds.

Best Of One, Two and Three Diamond Hotels

Mountain Waters Resort – Portland Creek, Newfoundland and Labrador, Canada (AAA One Diamond)
AAA Inspector Notes:
These cozy, well-kept cabins with decks are located in a quiet and picturesque wooded setting. Fishing is popular here as the renowned Salmon River and Portland Creek Pond border the property. Guests can immerse themselves in the outstanding natural surroundings thanks to the lack of internet and cell phone reception.

Cowboy Village Resort – Jackson, Wyoming (AAA Two Diamond)
AAA Inspector Notes:
Located near dining and specialty retailers, the village offers a wonderful selection of studio and one-bedroom log cabins. All cabins have a picnic table, seating on a covered porch and a sofa bed as an added bonus. In the main building, the upscale lobby features an impressive floor-to-ceiling fireplace, the perfect spot to sit and relax.

Disney’s All-Star Sports Resort – Lake Buena Vista, Florida (AAA Two Diamond)

AAA Inspector Notes: Giant football helmets, hockey sticks and baseball bats decorate this sports-themed property. Abundant recreational amenities include dive-in movies and play areas with ping-pong, corn hole and foosball games. Guests can easily quell their hunger pangs at the food court and purchase souvenirs at the convenient on-site Disney store.

Inn at Cape Cod – Yarmouth Port, Massachusetts (AAA Three Diamond)
AAA Inspector Notes:
Massive, iconic columns define the front porch of this Colonial-style mansion with grounds shaded by stately trees leading to a 100-acre nature reserve. Rooms are outfitted with rich furnishings, pillow top mattresses, soft triple sheeting and high-end bath amenities. A 24-hour coffee and tea station is available on each floor and complimentary homemade cookies are offered every afternoon.

Ocean Place Resort & Spa – Long Branch, New Jersey (AAA Three Diamond)
AAA Inspector Notes:
A great option for a sunny escape, this hotel features sleek, modern rooms (some with ocean views); a luxury spa; beach club access; and a laid-back tiki bar. The hotel features dozens of mature palm trees brought in from the Gulf Coast to give the resort a distinctly Floridian feel.

Best Of One, Two and Three Diamond Restaurants

Rodeo Goat – Dallas, Texas (AAA One Diamond)
AAA Inspector Notes:
This is the place for diners who have ever thought their burger needed grilled peaches, a fried egg or blackberry compote on top. Those and other creative ingredients are combined to make a distinctive burger menu. Get there early; the place fills up quickly, especially at lunchtime.

Tupelo Honey Café – Chattanooga, Tennessee (AAA Two Diamond)
AAA Inspector Notes:
Traditional Low Country favorites such as fried green tomatoes and shrimp and grits are served in heaping portions. The menu features twists on Southern staples, such as nutty fried chicken served with smashed sweet potatoes, asparagus and a side of goat cheese grits.

Sava’s – Ann Arbor, Michigan (AAA Two Diamond)
AAA Inspector Notes:
Locals love the expansive Sunday brunch buffet offering everything from homemade pop tarts to egg dishes that change weekly. For lunch and dinner, the seasonal menu features fresh salads, small plates, steaks, juicy burgers and pasta. Friendly servers are always ready to make a recommendation, such as the lobster BLT topped with thick-cut bacon.

The Boiler Room – Omaha, Nebraska (AAA Three Diamond)
AAA Inspector Notes:
The menu changes often and is focused on local, farm-to-table ingredients and pre-Prohibition era cocktails. The two-level space, a restored boiler room originally built in 1887, offers guests a bird’s-eye view of the expert chefs working diligently in the kitchen to prepare delicious meals.

Outpost – Goleta, California (AAA Three Diamond)
AAA Inspector Notes:
This restaurant offers retro California style with original artwork and a lively atmosphere. The covered patio area features views of the fire pit and pool at AAA Three Diamond Rated The Goodland hotel. For a tasty alternative, try the duck tacos paired with a local wine from the surrounding area.

As North America’s largest motoring and leisure travel organization, AAA provides more than 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

 

 

Julie HallFive Diamond establishments are noted for contemporary designs, premier quality and personalized services

ORLANDO, Fla. (January 27, 2017) – AAA has unveiled 63 restaurants and 120 hotels that have earned the AAA Five Diamond Rating in the past 12 months, qualifying them for the 2017 Five Diamond Award list. This exclusive group represents just 0.3 percent of the nearly 59,000 AAA Approved and Diamond Rated restaurants and hotels. Following rigorous evaluations from AAA’s professional inspectors, the following establishments were added as Five Diamond honorees in 2016.

Additional Resources

 

The Modern – New York City

AAA Inspector Notes: An exquisite museum sculpture garden provides this AAA Five Diamond restaurant a sublime, cosmopolitan and relaxed setting for a most splendid meal. The prix-fixe menus focus on seasonal, high-quality ingredients; sautéed foie gras, lobster steamed in spinach, bone marrow-crusted beef and Long Island duck are standouts. Service is energetic and diligent. The wine list is ample, and desserts are, like the setting, wonderfully artistic. Chef Abram Bissell adds his own signature and contemporary New American touch, and service staff is a pleasing blend of professional, enthusiastic young servers and a highly knowledgeable old guard.

Four Seasons Resort Lana’i – Lanai City, Hawaii

AAA Inspector Notes: The newly renovated AAA Five Diamond resort provides panoramic ocean views atop rugged lava cliffs and white sand beaches. Accommodations are culturally contextual, giving a nod to Hawaiian aesthetics. Guests will find unsurpassed in-room technology, including a 75-inch flat-screen television, multi-option panel controls for lighting and window coverings and an in-room iPad loaded with resort information and guest request options.

The St. Regis New York – New York City

AAA Inspector Notes: A New York landmark since 1904, this appealing AAA Five Diamond property offers style at a grand level. When combined with contemporary luxury and attentive services, it is in a rarefied, supreme class altogether. This historic hotel was built by John Jacob Aster IV as a sister property to the Waldorf Astoria, just a few years before Astor went down with the Titanic. Today, guests can enjoy unlimited use of the private on-site health club, complimentary garment pressing upon arrival and fresh fruit or candy delivered daily.

Spice Island Beach Resort – St. George’s, Grenada

AAA Inspector Notes: Situated on a gorgeous white-sand beach, this all-inclusive AAA Five Diamond resort has richly decorated, luxurious suites with furnished balconies or terraces. Some units also come with private plunge pools and four-poster canopy beds. The suites, tucked among private gardens dotted by lemon, almond and sea grape trees, are spread out in several buildings and afford very nice privacy.

Four Seasons Hotel Mexico D.F. – Mexico City

AAA Inspector Notes: Recently renovated from top to bottom, the design of this AAA Five Diamond hotel is stylish and sophisticated throughout. The elegantly appointed guest rooms are chic and many overlook a beautifully landscaped courtyard. Spanish colonial-inspired rooms feature LCD flat-screen televisions, iPod docking station and mini-bars. Marble-covered bathrooms include a deep soaking tub and separate shower.

Dorado Beach, A Ritz-Carlton Reserve – Dorado, Puerto Rico

AAA Inspector Notes: Cutting-edge AAA Five Diamond luxury is wrapped in an envelope of naturally preserved sanctuary-style surroundings. The guest suites are spacious and have luxurious amenities and ocean views, with some also featuring private pools. Guests can indulge at the stupendous five-acre spa that includes a complete hydro treatment area and treehouse treatment rooms. The service is stellar from beginning to end and the ambience of exclusivity is self-evident. The pool area faces a wide swath of beach with views of turquoise ocean water.

The Jefferson Hotel – Richmond, Virginia

AAA Inspector Notes: This ornate 1895 Beaux-Arts hotel is a historic landmark with striking architectural details, including a Tiffany stained-glass rotunda, a marble statue of Thomas Jefferson and a grand staircase. A small museum tells of the AAA Five Diamond property’s storied past and dispels many of the rumors and historic tales associated with the hotel.

“Five Diamond establishments represent the upper echelon of hospitality, redefining personalized service, using creativity to enhance guest comfort and providing memorable experiences,” said Michael Petrone, director, AAA Inspections and Diamond Ratings. “Attaining the Five Diamond Rating is an impressive accomplishment and is a point of great pride for these top hotels and restaurants.”

Also of note among the new additions to the list is the first Five Diamond Rated property in Grenada, Spice Island Beach Resort. The Broadmoor in Colorado Springs remains the only hotel that has maintained the Five Diamond Rating for 41 consecutive years – since 1976 when AAA first introduced the Diamond Ratings for accommodations. The Inn at Little Washington Dining Room in Virginia remains the longest tenured Five Diamond restaurant, the only one to maintain the coveted status for 29 consecutive years, since 1988.

“These leading edge properties are well-positioned to meet the needs of discerning travelers. Their noted attributes include contemporary design trends and the highest quality food and amenities. Personalized, attentive service is foremost, delivered in ways that offer guests inspiring and memorable local experiences,” said Petrone.

Candidates for the Five Diamond Rating undergo multiple unannounced evaluations and a final decision by a panel of experts. Using guidelines weighted by member priorities, inspectors meticulously evaluate guest services and physical attributes to assess the level of competence, refinement and hospitality and assign a corresponding rating of One to Five Diamonds.

For more information about Diamond Ratings and the complete lists of Four and Five Diamond hotels and restaurants, visit AAA.com/DiamondAwards.

About AAA Inspections

For more than 80 years, AAA has used professional inspectors to conduct in-person property evaluations. AAA offers the only rating system using comprehensive, on-site professional hotel and restaurant evaluations guided by member priorities. With a far greater inventory than any other rating entity, AAA’s rating system covers the United States, Canada, Mexico and the Caribbean.

Travelers can find Diamond Rated establishments and inspector insight in AAA’s trip planning products: the AAA Mobile app, the online TripTik Travel Planner mapping and routing tool, searchable online AAA Travel Guides and AAA TourBook guides available to members at AAA offices.

As North America’s largest motoring and leisure travel organization, AAA provides more than 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

Restaurant Images

The Modern

(Photo Credit:Photographer in file name, followed by The Modern)

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Hotel Images

Four Seasons Resorts Lana’i

(Photo Credit: Courtesy of Four Seasons Resorts Lana’i)

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The St. Regis New York

(Photo Credit: Courtesy of The St. Regis New York)

St-Regis-TiffanySuite St-Regis-Royal Suite The St. Regis New York The St. Regis New York Newly renovated St. Regis New York - King Cole Bar and Restaurant reopens October 2013

 

Spice Island Beach Resort

(Photo Credit: Courtesy of Spice Island Beach Resort)

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Four Seasons Hotel Mexico D.F.

(Photo Credit: Courtesy of Four Seasons Mexico City)

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Dorado Beach, A Ritz-Carlton Reserve

(Photo Credit: Courtesy of Dorado Beach, A Ritz-Carlton Reserve)

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The Jefferson Hotel

(Photo Credit: Courtesy of The Jefferson Hotel)

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Digital Book World recognizes AAA guide for excellence in the non-fiction category

ORLANDO, Fla., (Jan. 24, 2012) – AAA’s Las Vegas eTourBookSM guide was awarded the 2012 Non-Fiction Publishing Innovation Award from Digital Book World. The Publishing Innovation Awards honor publishers of the most innovative ebooks, enhanced ebooks and book apps in 14 categories. The organization announced the winners of the Second Annual Publishing Innovation Awards during the opening ceremonies for its annual conference in New York City on January 23.

The award was accepted by Nancy Jones, Content and Product Development Manager, AAA. “There are many great ebooks available in the marketplace, and we are thrilled to have the hard work and creativity of our development team recognized here today,” said Jones. 

Currently 91 AAA eTourBook guides are available, with ten additions planned for release by the end of February. Each title in the series highlights a top North American travel destination and provides detailed destination information, listings for AAA Approved and Diamond Rated hotels and restaurants, AAA Editor’s Picks for attractions, events and nightlife, and other proprietary travel information available exclusively through AAA. The guides are refreshed daily to ensure that members get the latest available information at the time of download. AAA members can download eTourBook guides for free at AAA.com/ebooks.

“AAA members have relied on the printed TourBook® guides for nearly a century and, more recently, AAA’s online travel listings. Now we recognize the need for travelers to also interact with us via the wireless devices they are already packing for their trips,” added Jones.

In addition to winning the Publishing Innovation Award, AAA’s Las Vegas eTourBook guide, along with titles for Orlando and Grand Canyon National Park, also received Digital Book World’s new QED designation. QED stands for Quality, Excellence and Design.  It is a quality assurance program conducted on all ebooks entered into the Publishing Innovation Awards, and was designated for 85 titles.

As North America’s largest motoring and leisure travel organization, AAA provides nearly 53 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at AAA.com.

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