Posts Tagged ‘Marshall Doney’

Organizations Collaborate to Improve the Customer Experience and Provide Innovative Transportation Solutions

WASHINGTON, D.C. (November 1, 2018) – AAA, North America’s largest motoring and leisure travel organization, and Lyft, the fastest growing rideshare company in the U.S., have announced the start of new collaboration to provide innovative mobility solutions to AAA members and customers. Through a new program in select markets, AAA and Lyft will offer mobility options to drivers who find themselves without a vehicle and in need of transportation.

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The program offers free rides to customers at select AAA owned and operated Car Care Centers. Until recently, AAA has offered car care customers complimentary shuttle rides to their destination – work, home, school or somewhere else. With Lyft’s concierge platform, select AAA locations can now schedule complimentary Lyft rides for customers traveling to or from AAA Car Care Centers. Customers do not need the Lyft app or a smartphone. AAA is introducing these ride share resources in response to member demand for access to quick, hassle-free transportation.

This program is currently operating at AAA Car Care Centers in Maryland and select cities* in Indiana, Kentucky, Ohio, Pennsylvania and Virginia.

“When it comes to transportation, people want options.  Providing a time-saving and convenient ride resource means one less worry for our busy members and customers,” said Marshall Doney, AAA president and CEO. “AAA Clubs and Lyft are playing an important role in exploring and testing mobility opportunities. Over time we expect the collaboration to offer additional transportation resources to meet the evolving needs of members.”  

In addition to the AAA Car Care Center, Lyft and CSAA Insurance Group, a AAA insurer, are now providing motorists with the option of receiving Lyft credits during the auto insurance claim process, depending upon their individual vehicle circumstances. This pilot, launched in early 2017 and now available throughout CSAA Insurance Group’s 23 state and District of Columbia service area, is the first-of-its kind in the industry, and is part of CSAA Insurance Group’s ongoing work to serve the evolving needs of AAA members.

“We’re excited to help provide more transportation solutions for AAA members and customers,” said Gyre Renwick, VP of Lyft Business. “By offering an easy and affordable transit option for passengers while their vehicles are out of service for repairs, with Lyft credits or through our Concierge platform, we’re helping to create a seamless customer experience for both customers and AAA agents.”

This collaboration between AAA and Lyft is just the beginning of a partnership that will continue to deliver new and innovative mobility options to meet the demand and needs of AAA members and customers.

*Select cities operating Car Care Program: Indiana: Aurora; Kentucky: Alexandria, Florence, Ft. Wright, Newport and Walton; Ohio: Beavercreek, Cincinnati, Dayton, Fairfax, Forest Park, Franklin, Harrison, Huber Heights, Lebanon, Maineville, Milford, Perrysburg, Toledo and West Chester; Pennsylvania: Clifton Heights, Downingtown, Philadelphia, Warminster, Wayne, West Chester and Willow Grove; Virginia: Fairfax East, Falls Church, Fredericksburg, Glenside, Manassas, Richmond and Swift Creek (Richmond).

About AAA: As North America’s largest motoring and leisure travel organization, AAA provides more than 59 million members with automotive, travel, insurance and financial services through its federation of 35 motor clubs and nearly 1,100 branch offices across North America. Since 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for safe mobility. Drivers can request roadside assistance, identify nearby gas prices, locate discounts, book a hotel or map a route via the AAA Mobile app. To join, visit AAA.com.

About Lyft: Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the US population as well as in Ontario, Canada. Lyft is preferred by drivers and passengers for its reliable and friendly experience, and its commitment to effecting positive change for the future of our cities, as the first rideshare company to offset carbon emissions from all rides globally.

AAA Insurance Named Multi-line Insurance Brand of the Year

August 2nd, 2018 by AAA Public Affairs

ORLANDO, Fla., (August 2, 2018) – AAA Insurance has earned “Brand of the Year” status for its multi-line insurance offerings, according to the independent and prestigious 2018 Harris Poll EquiTrend® Study.

“AAA is honored to be recognized as the highest ranked multi-line insurance brand by American consumers,” said AAA President and CEO Marshall L. Doney. “An independent evaluation of our brand validates what we’ve known for years – quality products and exceptional customer service have created a brand that Americans trust to catch life’s curveballs.”

Using an academically vetted brand equity model that examines familiarity, quality and purchase consideration, the annual Harris Poll EquiTrend® survey captures and analyzes brand perceptions and measures and ranks them against key competitors in each category. In 2018, AAA Insurance ranked highest among leading competitors for its multi-line insurance products.

AAA Insurance received the highest numerical Equity Score among multi-line insurance brands included in the 2018 Harris Poll EquiTrend® Study, which is based on opinions of 77,031 U.S. consumers ages 15 and over surveyed online between Jan. 3, 2018 and Feb. 15, 2018. “Highest Ranked” was determined by a pure ranking of a sample of multi-line insurance brands.

As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile.

For more information about AAA Insurance, visit a local AAA club, or online at AAA.com.

Julie Hall

INRIX predicts travel delays could be up to three times longer than normal over the holiday week

ORLANDO, Fla. (May 14, 2018) – Memorial Day marks the unofficial start of summer, and Americans will kick off the season by traveling in near-record numbers. According to AAA, more than 41.5 million Americans will travel this Memorial Day weekend, nearly 5 percent more than last year and the most in more than a dozen years. With nearly 2 million additional people taking to planes, trains, automobiles and other modes of transportation, INRIX, a global transportation analytics company, expects travel delays on major roads could be up to three times longer than normal, with the busiest days being Thursday and Friday (May 24-25) as commuters mix with holiday travelers.

Additional Resources

“The highest gas prices since 2014 won’t keep travelers home this Memorial Day weekend,” said Bill Sutherland, senior vice president, AAA Travel and Publishing. “A strong economy and growing consumer confidence are giving Americans all the motivation they need to kick off what we expect to be a busy summer travel season with a Memorial Day getaway.”

By the numbers: 2018 Memorial Day holiday travel forecast

  • Automobiles: The vast majority of travelers – 36.6 million – will hit the road this Memorial Day, 4.7 percent more than last year.
  • Planes: 3.1 million people will travel by air, a 6.8 percent increase and the fifth year of consecutive air travel volume increases.
  • Trains, Buses and Cruise Ships: Travel across these sectors will increase by 2.4 percent to 1.8 million passengers.

Drivers Beware: Worst Times to Hit the Road

For the 36.6 million Americans traveling by automobile, INRIX, in collaboration with AAA, predicts drivers will experience the greatest amount of congestion on Thursday, May 24 and Friday, May 25 – in the late afternoon as commuters leave work early and mix with holiday travelers. Several major U.S. metros could experience double the travel times compared to a normal trip, while New Yorkers could see three times the delay.

“Ranked the most congested country in the world, U.S. drivers are all too familiar with sitting in traffic,” said Graham Cookson, Chief Economist and Head of Research, INRIX. “Drivers should expect congestion across a greater number of days than in previous years, with the getaway period starting on Wednesday, May 23. Our advice to drivers is to avoid peak commute times in major cities altogether – traveling late morning or early afternoon – or plan alternative routes.”

Worst Days/Times to Travel

Metro Area

Worst Day for Travel

Worst Time for Travel

Delay Multiplier of Normal Trip

Atlanta, GA

Thursday, May 24

3:30 – 5:30 PM

1.6x

Houston, TX

Thursday, May 24

4:30 – 6:00 PM

1.5x

Boston, MA

Thursday, May 24

4:30 – 6:30 PM

1.8x

Washington, DC

Thursday, May 24

4:30 – 7:00 PM

2.3x

San Francisco, CA

Friday, May 25

3:00 – 5:30 PM

1.7x

Los Angeles, CA

Friday, May 25

3:30 – 5:30 PM

1.9x

New York, NY

Friday, May 25

3:30 – 6:30 PM

2.7x

Detroit, MI

Friday, May 25

4:00 – 5:30 PM

1.5x

Chicago, IL

Friday, May 25

4:00 – 6:00 PM

2.1x

Seattle, WA

Friday, May 25

4:00 – 6:00 PM

1.8x

     

Source: INRIX

Higher gas prices not deterring travelers
The 88 percent of travelers choosing to drive will pay the most expensive Memorial Day gas prices since 2014. Gas prices averaged $2.72 in April, an increase of 33 cents from last year, due to expensive crude oil, record gasoline demand and shrinking global supply. However, these higher prices are not keeping holiday travelers home, with automobile travel expected to increase for the fourth straight year, by nearly 5 percent over last Memorial Day.

Lower hotel, airline and car rental costs make up for higher gas prices

While road trippers will pay higher prices at the gas pump this year, travelers can expect some relief in their wallets when paying for airfare, car rentals and most mid-range hotels. According to AAA’s Leisure Travel Index, airfares are 7 percent lower than last Memorial Day, landing at an average price of $168 for a round-trip flight along the top 40 domestic routes. At $59, the average daily cost of a car rental this Memorial Day is the lowest rate in the past four years and 11 percent cheaper than last year.

Travelers will also save on AAA Three Diamond hotels this Memorial Day, which are trending 14 percent less expensive than last year, with an average rate of $186 nightly. Meanwhile, AAA Two Diamond hotels are 7 percent more expensive than last Memorial Day, with an average nightly cost of $151.

Top Memorial Day travel destinations
Orlando again tops this year’s list of the most-visited Memorial Day destinations in the U.S., based on AAA advance travel bookings. Cruises to Alaska, originating in Seattle and Anchorage, as well as warm-weather destinations in Hawaii, Las Vegas, Phoenix and southern California top travelers’ domestic itineraries this summer.

  1. Orlando, Florida
  2. Seattle, Washington
  3. Honolulu, Hawaii
  4. Las Vegas, Nevada
  5. Anchorage, Alaska
  6. Phoenix, Arizona
  7. Anaheim, California
  8. Boston, Massachusetts
  9. Denver, Colorado
  10. New York, New York

For those planning to kick off their summers with an overseas vacation, Europe is a major draw this year. Rome, Dublin and London are the most popular international travel destinations for Memorial Day weekend.

According to Hertz, a 40-year AAA partner, the busiest airport pick-up locations for travelers renting a car this Memorial Day are expected to be Orlando (MCO), Las Vegas (LAS), Atlanta (ATL), Los Angeles (LAX) and Kahului, HI (OGG). The busiest day for rental pick-ups is expected to be May 25, with an average rental length of nearly six days, as travelers look to take advantage of the long holiday weekend.

AAA to rescue more than 340,000 motorists
AAA expects to rescue more than 340,000 motorists at the roadside this Memorial Day weekend. Dead batteries, lockouts and flat tires will be the leading reasons AAA members will experience car trouble.

Before hitting the road, make sure your vehicle is road-trip ready. Make a good B-E-T to stay on the road this summer by having your Battery tested, looking for Engine coolant leaks and checking Tire condition. Be prepared for emergencies with a mobile phone and car charger, a flashlight with extra batteries, a first-aid kit, a basic toolkit, and drinking water and snacks for all passengers.

Download the AAA Mobile app before Memorial Day road trips
Before heading out on a road trip this Memorial Day, download the free AAA Mobile app for iPhone, iPad and Android. Travelers can use the app to map a route, find the lowest gas prices, access exclusive member discounts, make travel arrangements, request AAA roadside assistance, find AAA Approved Auto Repair facilities and more. Learn more at AAA.com/mobile.

With the AAA Mobile app, travelers can also find nearly 59,000 AAA Diamond Rated hotels and restaurants. AAA’s is the only rating system that uses full-time, professionally trained inspectors to evaluate each property on an annual basis. Every AAA Inspected & Approved establishment offers the assurance of acceptable cleanliness, comfort and hospitality, and ratings of One to Five Diamonds help travelers find the right match for amenities and services.

AAA’s projections are based on economic forecasting and research by IHS Markit. The London-based business information provider teamed with AAA in 2009 to jointly analyze travel trends during major holidays. AAA has been reporting on holiday travel trends for more than two decades. The complete AAA/IHS Markit 2018 Memorial Day holiday travel forecast is available here.

Foundation Announces Research Priorities and Unveils New Website  

WASHINGTON, D.C. (February 27, 2018) – Celebrating 70 years of research and education supporting the mission of reducing roadway crashes, injuries and deaths, the AAA Foundation for Traffic Safety has unveiled a new website – AAAFoundation.org – focused on its four core traffic safety research priorities: emerging technologies, vulnerable road users, driver behavior and performance, and roadway systems and drivers.

Additional Resources

“For seven decades the AAA Foundation has been committed to addressing critical safety issues,” said Foundation Executive Director David Yang. “As vehicle technologies and the ways humans interact with them evolve, so will the Foundation’s research. With an eye toward the future, our focus is on improving road and vehicle designs to ensure all drivers get home safely at the end of the day.”

Since its founding, the AAA Foundation has funded several hundred projects to discover the causes of traffic crashes, prevent them and minimize injuries when they do occur. Early on, studies focused on young drivers, education programs and driver training techniques. Over the years, research expanded to include teen and older drivers, senior mobility, driver distraction and evolving road safety issues such as impaired driving.

Respected for both in-house research expertise and for its work with leading experts in North America, the Foundation’s work provides meaningful scientific insights into today’s traffic safety challenges.   Examples can be found at AAAFoundation.org and include:

  • Annual Traffic Safety Culture Index, first published in 2008, to benchmark and track key indicators of the public’s beliefs and attitudes toward traffic safety;
  • Center for Driving Safety & Technology’s In-Vehicle Infotainment Systems, which provides critical insight as industry and government grapple with the issues surrounding evolving vehicle technologies;
  • Longitudinal Research on Aging Drivers (LongROAD) project, a groundbreaking study tracking nearly 3,000 senior drivers as they age that will support in-depth studies of senior driving and mobility to better understand risks and develop effective countermeasures;
  • Impaired Driving and Cannabis, research findings that legal limits for marijuana and driving are not supported by science.

“The Foundation has been true to its mission to prevent traffic deaths and injuries through research and to educate the public ultimately to identify safe driving behaviors,” said AAA President and CEO Marshall L. Doney. “AAA is proud to support the Foundation’s work, and through our national and club professionals, to put the Foundation’s important research findings into action across the nation.”

AAA has applied research from the AAA Foundation to help strengthen laws, build public awareness of safety concerns and trends, inform automakers on safety design issues, and advise transportation agencies and highway departments on vital roadway improvements.

The Foundation’s enhanced website is in celebration of the 70th anniversary. Highlighting the four core traffic safety research priorities, AAAFoundation.org is a sleek, professional resource featuring the Foundation’s research and resources. Visitors can sign up to receive Foundation updates and learn more about research focus areas and the request for proposal process. 

About AAA Foundation for Traffic Safety: Established in 1947 by AAA, the AAA Foundation for Traffic Safety is a not-for-profit, publicly funded, 501(c)(3) charitable research and educational organization. The AAA Foundation’s mission is to prevent traffic deaths and injuries by conducting research into their causes and by educating the public about strategies to prevent crashes and reduce injuries when they do occur. Visit www.AAAFoundation.org.

Family-friendly places in Orlando top the experts’ lists

Julie HallORLANDO, Fla. (June 13, 2017) – A bustling summer travel season is in full swing and AAA’s team of anonymous inspectors have been busy conducting on-site evaluations of nearly 59,000 hotels and restaurants across North America. To give travelers a taste of the many great places to stay and dine this summer, they’ve selected a few of their favorites in the top 10 North American destinations, based on AAA Travel bookings for trips scheduled for June 1 through August 15, 2017.

Additional Resources

 
1. Orlando, Florida

Inspector 591’s Favorite Hotel: Disney’s Port Orleans Resort-Riverside (Three Diamond)

Recreational activities include taking a stroll along the river or going on a surrey bike ride, a fishing excursion or horse-drawn carriage ride. Inspector 591 shares, “Opportunities for both relaxation and fun activities are plentiful.”

Inspector 591’s Favorite Restaurant: The BOATHOUSE Waterfront Dining (Three Diamond)
Beautifully restored boats from the 1940s to 1960s are creatively placed around the restaurant. The menu is just as interesting with options like Prince Edward Island steamed mussels and Atlantic swordfish.

 

2. Vancouver, Canada

Inspector 450’s Favorite Hotel: Blue Horizon Hotel (Three Diamond)
These spacious suites have a unique double bank of windows and balconies. Higher floors offer incredible views of the city, English Bay or nearby mountains, depending on room location.

Inspector 450’s Favorite Restaurant: Bistro Absinthe (Three Diamond)
This tiny spot has a bohemian feel with vintage chandeliers, absinthe posters and exposed ceilings. Recipes are classic with a simple clarity of flavor and appealing display. Inspector 450 says, “For what you get, the price is right: high quality, attractively presented, delicious food and the portion size is not too bad either!”

 

3. Cancun, Mexico

Inspector 601’s Favorite Hotel: Hyatt Ziva Cancun (Four Diamond)
Newly renovated, this hotel sits between two great swimming beaches and is walkable to local nightlife and shopping. Inspector 601 exclaims, “This is where I’m bringing my family! A spa for us old folks, a brewpub for Gen X and a sweet shop for the grandkids.”

Inspector 601’s Favorite Restaurant: La Habichuela Sunset (Three Diamond)
Sporting a dramatic Mayan-themed décor, this restaurant prepares the time-honored recipes of the owners and hosts, the Pezzotti family, including seafood ceviche, chilled avocado soup and chicken mole.

 

4.Seattle, Washington

Inspector 31’s Favorite Hotel: Fairmont Olympic Hotel (Four Diamond)
A historic icon, the Italian Renaissance-style hotel is in the heart of the city. It reflects the grandeur of the past, but with modern conveniences.

Inspector 31’s Favorite Restaurant: Altura (Four Diamond)
The prix fixe menu features only the freshest seasonal ingredients in unique preparations, including foie gras torchon with rhubarb and strawberries, squid ink tagliatelle and king salmon with fried ramps. Inspector 31 raves, “I love how the chef takes the freshest ingredients available and, by creatively combining flavors, fashions the most exotic dishes.”

 

5. Punta Cana, Dominican Republic

Inspector 450’s Favorite Hotel: Sanctuary Cap Cana by AlSol (Four Diamond)
This gorgeous, all-inclusive resort has a historical feel with breathtaking sea views. All units have full living room areas and beautiful bathrooms with separate showers and tubs. Inspector 450 declares, “If I had just one last place to go, this might be it. Fantastic food, beautiful rooms and wonderful service are just the tip of the iceberg.”

Inspector 450’s Favorite Restaurant: Api Beach Restaurant (Two Diamond)
Featuring views of a beautiful pool and a sandy beach, this restaurant features dishes with a Latin flair, including ceviche, arepa and empanadas.

 

6. Honolulu, Hawaii

Inspector 569’s Favorite Hotel: Hokulani Waikiki by Hilton Grand Vacations Club (Three Diamond)
In the heart of Waikiki, this property is surrounded by many restaurants and shops. The rooftop pool offers spectacular views of the city, the ocean and Diamond Head, as well as complimentary cabanas.

Inspector 569’s Favorite Restaurant: Chef Mavro (Five Diamond)
Elegant island décor immerses diners in a soft, mellow glow. Imaginative and creative dishes delight with flexible four- and six-course menus as well as the grand tasting menu, all with optional wine pairings. Inspector 569 shares, “Dining here is always a treat for me as this chef can make something as basic as creamed corn make your eyes roll to the back of your head!”

 

7. Anaheim, California

Inspector 603’s Favorite Hotel: Disneyland Hotel (Four Diamond)
A surprise awaits guests on arrival, as an intricately carved Disney castle comes to life with lights and music on guestroom headboards. Children’s wishes will come true when they run into the many Disney characters around the property.

Inspector 603’s Favorite Restaurant: Ralph Brennan’s Jazz Kitchen (Two Diamond)
New Orleans-style food, décor and entertainment are combined to provide a whimsical experience. This is almost as good as visiting the original “Big Easy!” Inspector 603 proclaims, “I cannot leave without having one of their delicious Beignets!”

 

8. Anchorage, Alaska 

Inspector 334’s Favorite Hotel: Crowne Plaza Anchorage Midtown (Three Diamond)
The spacious lobby at this hotel is beautiful. Guestroom and bathroom highlights include luxurious bedding, multiple outlets and USB ports and high-end bath products. Inspector 334 raves, “After a long day, I am overjoyed to find a sleep kit on my bed with pillow mist, resting cream and foot balm; the lighted makeup mirror is a bonus.”

Inspector 334’s Favorite Restaurant: Kincaid Grill (Three Diamond)
It’s no surprise that visitors flock to this small restaurant featuring inviting décor and an innovative menu that changes with the seasons. This is one of the finest dining experiences in the city.

 

9. Las Vegas, Nevada

Inspector 39’s Favorite Hotel: ARIA Sky Suites (Five Diamond)
The pampering begins with a complimentary limo ride from the airport to a private drive where guests are greeted by name. Suites on the 25th floor and up give each room panoramic views of the bustling city of lights.

Inspector 39’s Favorite Restaurant: Joel Robuchon (Five Diamond)
This fine-dining gem is one of the city’s most highly touted restaurants. Chef Joel Robuchon’s sumptuous menu caters to the sophisticated palate while flawless service prevails in the intimate and refined dining room. Inspector 39 proclaims, “This is the most spectacular dining experience I’ve ever had. Every course is a piece of art and tastes as amazing as it looks.”

 

10. Montego Bay, Jamaica

 Inspector 450’s Favorite Hotel: IBEROSTAR Rose Hall Suites (Four Diamond)
This upscale, all-inclusive resort has a large modern lobby and lounge. The grounds are lovely and feature a lazy river, kid-oriented water park and fountains.

Inspector 450’s Favorite Restaurant: MVP Smokehouse (One Diamond)
This rustic open-air eatery offers quite a bit more than your typical Jamaican restaurant. Renowned for its smoked jerk chicken and pork, the restaurant’s signature sauce is sold by the bottle. Inspector 450 shares, “Not only is this place loaded with finger-licking value, it’s smoking good too!”

For more information to plan your summer getaway, visit AAA.com/DiamondSummer.

As North America’s largest motoring and leisure travel organization, AAA provides more than 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

 

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Julie Hall39.3 million Americans expected to travel this Memorial Day weekend

ORLANDO, Fla. (May 17, 2017) – AAA projects that 39.3 million Americans will travel 50 miles or more away from home this Memorial Day weekend. That is one million more travelers than last year taking to the roads, skies, rails and water, creating the highest Memorial Day travel volume since 2005.

Additional Resources

“The expected spike in Memorial Day travel mirrors the positive growth seen throughout the travel industry this year,” said Bill Sutherland, AAA senior vice president, Travel and Publishing. “Higher confidence has led to more consumer spending, and many Americans are choosing to allocate their extra money on travel this Memorial Day.”

The Memorial Day holiday travel period is defined as Thursday, May 25 to Monday, May 29.

By the Numbers: Memorial Day Travel Forecast

  • 2017 will mark the third consecutive year of growth in Memorial Day travel with 2.7 percent more travelers than last year.
  • 34.6 million Americans (88.1 percent of travelers) will drive to their destinations, an increase of 2.4 percent over last year.
  • 2.9 million Americans are taking to the skies this Memorial Day, increasing air travel by 5.5 percent over last year.
  • 1.75 million travelers, an increase 2.9 percent from 2016, will look to other modes of transportation, including cruises, trains and buses.
  • Drivers will pay the highest Memorial Day gas prices since 2015. Airfares, car rental rates and mid-range hotels are all trending higher than last Memorial Day.

Travelers still hitting the road despite higher gas prices
While AAA expects most U.S. drivers will pay the highest Memorial Day gas prices since 2015, the vast majority of holiday travelers (88.1 percent) are still planning to hit the road. Automobile travel will grow by 2.4 percent this Memorial Day, with 34.6 million Americans planning a holiday road trip. The national average price for a gallon of gas today is $2.34, 11 cents more than last year.

More Americans are planning to rent cars for their holiday road trips this year. AAA’s car rental bookings are 19 percent higher than last Memorial Day. According to Hertz, the busiest day for car rental pick-ups is expected to be Friday, May 26, based on last year’s data.

Large increases in flying and travel by other modes this Memorial Day
While road trips continue to reign supreme for Memorial Day, more Americans will fly, ride the train or bus, or take a cruise vacation compared to last year. Air travel is expected to increase 5.5 percent over last year, with 2.9 million Americans taking to the skies this Memorial Day. Travel by other modes of transportation, including cruises, trains and buses, will increase 2.9 percent, to 1.75 million travelers.

Airfares, hotel and car rental rates on the rise
According to AAA’s Leisure Travel Index, average airfares for the top 40 domestic flight routes will be 9 percent higher this Memorial Day, with an average round trip ticket landing at $181. Hotel costs have also increased since last Memorial Day, with the average AAA Three Diamond Rated hotel costing $215, or 18 percent more than last year. Daily car rental rates will average $66, which is 7 percent more than last year.

AAA to rescue more than 330,000 motorists this Memorial Day
AAA expects to rescue more than 330,000 motorists this Memorial Day weekend, with the primary reasons being lockouts, flat tires and battery-related issues.

AAA recommends motorists have their vehicles inspected by a trusted repair shop, such as one of the more than 7,000 AAA Approved Auto Repair facilities across North America. Members can download the AAA Mobile app, visit AAA.com or call 1-800-AAA-HELP to request roadside assistance.

AAA and Waze share perspectives on holiday travel
According to Waze, the free, real-time crowdsourced traffic and navigation app, Chicago, Los Angeles and New York are the busiest metro areas this Memorial Day weekend, based on last year’s accident and traffic jam data. For travelers visiting or driving through these cities, be aware of high traffic volumes on Thursday and Friday – New York City sees an average 27 percent increase in accident alerts on these two days.

Many Memorial Day vacationers traveling abroad this year
While the vast majority of travelers are planning a Memorial Day road trip, many other Americans will take advantage of the long holiday weekend and travel internationally, with Europe especially popular this year. The top destinations for Memorial Day weekend, based on AAA travel bookings, are:

  1. Orlando, Florida
  2. Rome, Italy
  3. London, England
  4. Dublin, Ireland
  5. Vancouver, Canada
  6. Seattle, Washington
  7. Las Vegas, Nevada
  8. New York, New York
  9. Paris, France
  10. Honolulu, Hawaii

According to Hertz, the busiest airport pick-up locations for travelers planning to rent a car this Memorial Day are expected to be Los Angeles (LAX), San Francisco (SFO), Orlando (MCO), Atlanta (ATL) and Denver (DEN), based on data from 2016.

Download the AAA Mobile app before a Memorial Day getaway
Before setting out for Memorial Day, download the free AAA Mobile app for iPhone, iPad and Android. Travelers can use the app to map a route, find lowest gas prices, access exclusive member discounts, make travel arrangements, request AAA roadside assistance, find AAA Approved Auto Repair facilities and more. Learn more at AAA.com/mobile.

With the AAA Mobile app, travelers can also find nearly 59,000 AAA Approved and Diamond Rated hotels and restaurants. AAA’s is the only rating system that uses full-time, professionally trained evaluators to inspect each property on an annual basis. Every AAA Approved establishment offers the assurance of acceptable cleanliness, comfort and hospitality, and ratings of One to Five Diamonds help travelers find the right match for amenities and services.

About the travel forecast:
AAA’s projections are based on economic forecasting and research by IHS Markit. The London-based business information provider teamed with AAA in 2009 to jointly analyze travel trends during major holidays. AAA has been reporting on holiday travel trends for more than two decades. The complete AAA/IHS Markit 2017 Memorial Day holiday travel forecast is available here.

As North America’s largest motoring and leisure travel organization, AAA provides more than 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile. AAA clubs can be visited on the Internet at AAA.com.

Harris Poll EquiTrend® study names AAA Insurance the highest ranked brand among competitors, based on 2017 Equity Score

ORLANDO, Fla., [May 15, 2017]AAA Insurance has earned “Brand of the Year” status for its property and casualty insurance offerings, according to the prestigious 2017 Harris Poll EquiTrend® study.

“AAA is thrilled to be recognized as the top property and casualty insurance brand by American consumers,” said AAA President and CEO Marshall L. Doney. “This award helps further distinguish AAA as a trusted insurance provider with excellent customer service and quality products.”

Using an academically-vetted brand equity model that examines familiarity, quality and purchase consideration, the annual Harris Poll EquiTrend® survey captures and analyzes more than 100,000 American opinions on more than 4,000 brands across nearly 450 different industry categories. Brand perceptions, such as emotional connection, functional attributes, brand awareness, influence and familiarity are measured and ranked against key competitors in each category.

“For more than a century, AAA has been proud to offer American consumers insurance they can depend on,” Doney said. “Our outstanding products and services help Americans prepare for life’s unexpected events that occur at home or on the road.”

AAA Auto & Home Insurance received the highest numerical Equity Score among Property & Casualty insurance brands included in the 2017 Harris Poll EquiTrend® Study, which is based on opinions of 102,617 U.S. consumers ages 15 and over surveyed online between December 30, 2016 and February 21, 2017. Individual opinions may differ. “Highest Ranked” was determined by a pure ranking of a sample of property and casualty insurance brands.

Over the last five decades, Harris Polls have become media staples. With comprehensive experience and precise technique in public opinion polling, along with a proven track record of uncovering consumers’ motivations and behaviors, The Harris Poll has gained strong brand recognition around the world. The Harris Poll offers a diverse portfolio of proprietary client solutions to transform relevant insights into actionable foresight for a wide range of industries including health care, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer packaged goods.

As North America’s largest motoring and leisure travel organization, AAA provides more than 57 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Motorists can map a route, identify gas prices, find discounts, book a hotel and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at AAA.com/mobile.

For more information about AAA Insurance, visit a local AAA club, or online at AAA.com.

D+ Infrastructure is Failing American Drivers

March 9th, 2017 by Jessica Souto

Tamra Johnson

WASHINGTON, D.C. (Mar. 9, 2017): Statement by AAA President & CEO Marshall Doney:

“Today the American Society of Civil Engineers (ASCE) issued their latest Infrastructure Report Card showing that we continue to neglect our nation’s growing infrastructure needs. This year’s report card gives America’s roads a “D” and bridges a “C+”. More than 35,000 lives were lost in vehicle crashes last year alone and failing roads and bridges are only making American drivers more unsafe behind the wheel.

It is time to reverse this trend. AAA believes that an increase to the federal gas tax remains the most viable near-term solution to provide for additional infrastructure funding, but recognizes that all alternatives need to be a part of the discussion. ASCE’s report card is a reminder that while infrastructure improvements are underway, there remains a backlog of projects that need to be addressed immediately. The President has acknowledged the national importance of infrastructure investment.  AAA urges policymakers and the Administration to lay out a long-term funding strategy to repair and maintain America’s roadways so that we can improve driver’s safety and mobility today and well into the future.”

 

Michael Green Contact Tile

WASHINGTON, D.C. (Feb. 28, 2017) AAA’s President and CEO, Marshall Doney, has issued the following statement in response to President Trump’s comments about infrastructure during his first address to a joint session of Congress:

“Tonight, AAA is pleased that President Trump has highlighted the pressing need to improve our nation’s aging infrastructure systems. Cooperation from policymakers on both sides of the aisle will be critical in identifying a long term funding strategy to support and improve a transportation system that reduces congestion, improves roads and helps to keep everyone on the road safer.

A strong and robust transportation system supports the nation’s economy and provides Americans with more choices on where to live, work and engage with their communities. The Federal Highway Administration recently revealed that drivers are logging more miles on the road than ever before. This trend only highlights the growing demands facing America’s roads, bridges and tunnels in the future and justifies the need for greater investment in transportation infrastructure today. Funding the nation’s transportation system might very well require a variety of alternative options and new financing proposals that have yet to be fully evaluated. AAA looks forward to working with the president and members of both parties in the House and Senate to ensure that America’s infrastructure system is safe, reliable and efficient.

Michael Green Contact Tile

(WASHINGTON, January 31, 2017) AAA’s President and CEO, Marshall Doney, has issued the following statement in response to the confirmation of Elaine Chao as U.S. Transportation Secretary:

“I commend the Senate for moving swiftly to confirm Elaine Chao as the nation’s 18th U.S. Secretary of Transportation. Ms. Chao’s commitment to public service is commendable and her previous service at U.S. DOT will serve her well as she advances the department’s goals to enhance the safety, efficiency and accessibility of the nation’s transportation system. AAA stands ready to work with Secretary Chao to identify solutions for transportation safety and funding challenges and intelligent transportation systems, automation and other shared priorities. AAA firmly believes that significant, additional investments are needed to maintain existing infrastructure and to enhance the nation’s system. We look forward to working with Secretary Chao to ensure that our transportation system is safe, reliable and efficient, and that the nation remains globally competitive in a rapidly changing economy.”

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